Shailyn Sooter
Portland,OR
Summary
Motivated front of house professional with engaging personality and flexible approach. Detail oriented, friendly, and skilled in anticipating customer needs to facilitate an enjoyable dining experience.
Overview
7
7
years of professional experience
Work History
Server
Mad Greek Deli
05.2022 - Current
- Utilized POS and third party apps to process incoming orders
- Operated fryer and salad stations
- Completed daily prep and dishwashing tasks
- Maintained FOH cleanliness before opening and between guests
- Greeted and interacted with regulars on a daily basis
Loss Mitigation Specialist
Freedom Mortgage
10.2021 - 04.2022
- Handled high call volumes, both inbound and outbound
- Provided empathy to customers during challenging times
- Utilized various online databases to provide the most accurate information
- Consistently met and exceeded company set goals.
- Coordinated foreclosure prevention efforts, facilitating timely communication between borrowers, lenders, and legal counsel.
Server
Harry's Fine Foods
10.2018 - 09.2019
- Worked efficiently during high volume brunch service
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
FOH Shift Lead
Dueminuti Healthy Pasta
11.2016 - 12.2017
- Served beer, wine, and cider
- Made Italian style espresso beverages
- Made fresh pasta from scratch daily
- Managed FOH inventory, trained new employees and oversaw general organization of FOH.
- Collaborated with management to develop strategies for improving overall store operations.
Education
Associate of Arts - General Studies
Seattle Central College
Seattle, WA06.2018
High school diploma - General Studies
Oakland High School
Oakland, OR01.2012
Skills
- Guest Engagement
- Wine and beer service (current OLCC)
- Cash Handling
- Food safety practices (current FHC)
- Time management skills
- Exceptional customer service
- Strong Work Ethic
- Cleaning and sanitation
- POS Systems
Assessments
- Customer service, Proficient, 09/01/21, Identifying and resolving common customer issues
- Bartending, Proficient, 08/01/21, Understanding, pouring, and mixing drink orders
- Call center customer service, Proficient, 08/01/21, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity
Timeline
Server
Mad Greek Deli
05.2022 - Current
Loss Mitigation Specialist
Freedom Mortgage
10.2021 - 04.2022
Server
Harry's Fine Foods
10.2018 - 09.2019
FOH Shift Lead
Dueminuti Healthy Pasta
11.2016 - 12.2017
Associate of Arts - General Studies
Seattle Central College
High school diploma - General Studies
Oakland High School
Similar Profiles
Emma MarshallEmma Marshall
Server, Shift Supervisor, and Assistant Manager at Mad Greek GrillServer, Shift Supervisor, and Assistant Manager at Mad Greek Grill
Whitney RobinsonWhitney Robinson
Chief Marketing Officer at Mad Greek Foods LLC.Chief Marketing Officer at Mad Greek Foods LLC.
Alex MunozAlex Munoz
Cashier at The Mad Greek CafeCashier at The Mad Greek Cafe