Summary
Overview
Work History
Education
Websites
Timeline
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MICHELINA WALCOTT

McDonough,GA

Summary

Highly motivated and experienced MAWM Business Analyst with additional
industry work as a Software Analyst. Focused on providing the best outcome to
the client, while also optimizing my work efforts. Certified Scrum Master with
the ability to communicate with a wide range of audiences and clients.
Accomplished in tackling challenging operational problems and improving
systems for short- and long-term business gains.

Overview

7
7
years of professional experience

Work History

Senior Business System Analyst - Contract

Melissa and Doug
07.2022 - 09.2023
  • Assisted in the design phase to curate an extensive customer flow document for the client's future system
  • Configured and tested the inbound, inventory, and outbound flows of the system
  • Conducted user training sessions with Operations and key leadership roles
  • Utilized the Config Director to move configuration to and from different environments (Dev, Stage, Prod) and broke it down between System, L0, L1 and L2 levels
  • Implemented the system into Production and went onsite to assist with go live
  • Provided post-go live support to multiple sites.

Senior Business System Analyst - Full Time

Imperfect Foods
03.2021 - 05.2022
  • Manage a $6 million project while assisting with gathering requirements, adjusting priorities, partnering with internal stakeholders and external contractors, and communicating status along the way ensuring they deliver the expected outcome on the specified timeline
  • Maintain critical business systems: coordinate system upgrade activity, respond to issues and incidents and provide day-to-day administration of the critical business systems that drive our 24/7 operations
  • Prepare and review documentation for current processes, pain points, assumptions for finance systems and continuously identify gaps for improvements for current and future sites to optimize the system
  • Develop documentation and lead training on product knowledge, quality control, security features, and operating procedures
  • Assist with change management request to meet the business needs
  • Effectively delegated work tasks while prioritizing and optimizing team skillset.

Senior Software Consultant - Full Time

Manhattan Associates
01.2017 - 03.2020
  • Successfully executed business strategies that resulted in full implementation to production for a ~ $500,000 contract
  • Handled daily issues calls with the client to determine the progress of outstanding issues
  • Created user management roles and inventory placement rules that followed the outlined policies and procedures prescribed during the design meetings to their entirety
  • Collaborated daily with multiple third-party resources by organizing meetings, check-in calls, on-site visits, and documentation updates to ensure a successful result for the client
  • Leveraged SQL to troubleshoot, research, and update the Manhattan database to efficiently provide solutions to the client.

Project Lead - Pharmaceutical and Medical Supplier Distributor

Manhattan Associates
02.2018 - 06.2019
  • Managed an account totaling $1 million for a year and a half, resulting in the implementation of over 8,000 hours of code development with a 100% customer satisfaction rate and minimum issues during go-live
  • Participated in all phases of the project lifecycle including the project initiation through closure while maintaining the Agile methodology to stay on top of all work produced bi-weekly
  • Developed business requirements/user stories (functional and non-functional) while maintaining product backlog
  • Managed a technical/functional team of 7 across geographies while prioritizing issue resolution and story development
  • Developed technical and functional documents, specifications, and acceptance criteria for feature development while increasing team productivity by 90%
  • Served as the liaison between the business and technical resources to effectively communicate clear and concise requirements.

Education

Master of Technology Management -

Georgetown University
05.2021

Bachelor's Computer Information Systems -

Georgia State University
12.2016

Timeline

Senior Business System Analyst - Contract

Melissa and Doug
07.2022 - 09.2023

Senior Business System Analyst - Full Time

Imperfect Foods
03.2021 - 05.2022

Project Lead - Pharmaceutical and Medical Supplier Distributor

Manhattan Associates
02.2018 - 06.2019

Senior Software Consultant - Full Time

Manhattan Associates
01.2017 - 03.2020

Master of Technology Management -

Georgetown University

Bachelor's Computer Information Systems -

Georgia State University

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MICHELINA WALCOTT