Jason Deibel
Lima,OH
Summary
Dynamic leader with a proven track record at Heat Treating Technologies, excelling in operations management and team building. Achieved significant sales growth through strategic planning and enhanced customer relations. Skilled in problem resolution and fostering high employee satisfaction, driving continuous improvement initiatives that elevated operational performance and client loyalty.
Overview
19
19
years of professional experience
Work History
General Manager
Heat Treating Technologies
Lima, OH
07.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Manager
Heat Treating Technologies
Lima, OH
07.2021 - 07.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
IT Manager
Heat Treating Technologies
Lima, OH
01.2006 - 07.2021
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
Education
Associate Of Business Administration - Business
Sinclair Community College
Dayton, OH05.2021
Bachelor Of Computer Science - Computer Programming
University of Cincinnati
Cincinnati, OH06.2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
- Staff management
- Customer relations
- Goal setting
Timeline
General Manager
Heat Treating Technologies
07.2022 - Current
Sales Manager
Heat Treating Technologies
07.2021 - 07.2022
IT Manager
Heat Treating Technologies
01.2006 - 07.2021
Associate Of Business Administration - Business
Sinclair Community College
Bachelor Of Computer Science - Computer Programming
University of Cincinnati