Jason Dickerson
Church Hill,TN
Summary
Dynamic sales professional with extensive experience at Mondelez International, excelling in customer relationship management and visual merchandising. Proven track record in developing sales strategies that enhance product visibility and drive revenue growth. Adept at effective communication and inventory management, fostering strong partnerships to achieve business objectives.
Overview
30
30
years of professional experience
Work History
Sales Associate
Mondelez International
Church Hill, TN
04.2023 - Current
- Assisted customers in selecting products and addressing inquiries.
- Maintained product displays to ensure visual appeal and compliance.
- Collaborated with team members to achieve daily sales goals.
- Trained new associates on store policies and customer service standards.
- Engaged customers through effective communication and active listening.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed promotional strategies to increase sales volume.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Representative
Mondelez International
Johnson City, TN
10.2025 - 2026
- Developed strong product knowledge to effectively communicate features and benefits to customers.
- Executed daily sales strategies, driving increased brand visibility in assigned territories.
- Built and maintained relationships with retail partners to enhance product placement and promotions.
- Analyzed market trends and competitor activities to identify opportunities for growth.
Sales Representative
Mondelez International
Church Hill, Tennessee
01.2019 - 02.2021
- Developed strong relationships with retail partners to enhance product visibility.
- Managed inventory levels and ensured timely product deliveries to retailers.
- Trained new team members on sales techniques and customer engagement strategies.
- Developed key customer relationships to increase sales.
- Reviewed monthly performance against targets set by management team.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
Senior Sales Representative
Mondelez International
Church Hill, Tennessee
01.2011 - 12.2018
- Managed inventory levels by ordering sufficient stock for each account.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
Merchandiser
Mondelez International
Church Hill, Tennessee
10.2009 - 12.2011
- Managed inventory levels by ordering sufficient stock for each account.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
Assistant Manager
Office Depot Inc
Kingsport, Tennessee
07.1996 - 02.2009
- Assisted in managing daily store operations and customer service initiatives.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Supported inventory management by tracking stock levels and placing orders.
- Trained new employees on store procedures and customer engagement techniques.
- Implemented promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Conducted regular store audits to maintain quality standards and compliance.
- Collaborated with management to improve team communication and workflow processes.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Bachelor of Science - Education
East Tennessee State University
Johnson City, TN05.1998
Skills
- Visual merchandising
- Customer relationship management
- Sales strategy development
- Product knowledge
- Inventory management
- Effective communication
Timeline
Sales Representative
Mondelez International
10.2025 - 2026
Sales Associate
Mondelez International
04.2023 - Current
Sales Representative
Mondelez International
01.2019 - 02.2021
Senior Sales Representative
Mondelez International
01.2011 - 12.2018
Merchandiser
Mondelez International
10.2009 - 12.2011
Assistant Manager
Office Depot Inc
07.1996 - 02.2009
Bachelor of Science - Education
East Tennessee State University