Jason D. Lutman
Wasilla
Summary
Configuration Manager with 3 years of experience overseeing site hardware and software baselines, including maintaining technical specifications for all hardware components. Developed and maintains a comprehensive site configuration management plan, outlining maintenance and operational procedures to ensure accurate documentation of network changes.
IT Specialist with over 10 years of professional experience delivering Tier I/II client systems support and network solutions for the Department of Defense. Proficient in administering Microsoft Server, implementing Information assurance programs, and managing projects. Self-motivated, hardworking, and dedicated, with a proven track record of contributing to employer success. Technically competent, with strong leadership and teamwork abilities, complemented by exceptional written and verbal communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Configuration Manager
United States Air Force
10.2022 - Current
- Serves as a technical advisor to local installation information technology (IT) users in the area of policy and plans as related to IT systems.
- Analyzes existing and planned IT applications, both hardware and software, to determine current and future potential for enhancements. Develop project plans to meet those needs by identifying problem areas and considering a variety of possible solutions and alternatives.
- Develops and interprets policy for administering IT systems. Assesses policy needs and reviews, revises, and develops policies to govern IT activities and presents recommendations to higher-level management.
- Assesses and identifies training needs that address activities where gaps in competency exist in either current or new technology. Develops training programs, or locates and recommends sources of training that ensure users can apply the best techniques in using IT.
- Analyzes areas of concern, identifies problems, and resolves conflicts through persuasive discussions with management and user representatives. Prepares reports encompassing long and short-range planning strategy recommendations and presents briefings covering recommendations for acquisition or changes in business practices through enhanced IT use.
- Trained staff on configuration management practices, fostering a culture of quality assurance and adherence to standards.
PACS System Administrator
MEDPACS LLC
07.2022 - 10.2022
- Operated, administered, and provided network management of Picture Archiving Communication System (PACS) related servers and workstations.
- Diagnosed and resolved complex customer reported incidents and documented all incidents for reference in case of future issues with the system.
- Oversaw user management for all PACS related systems, these duties included creating, removing, and changing user accounts, modifying permissions, group assignments.
- Coordinated installation and maintenance of all Radiology hardware and software upgrades; applied and maintained all system licensing for PACS systems.
- Received patient image data from other medical locations; validated clarity and transferred data into PACS for radiologists to view and dictate their findings for attending doctors and patients.
- Led troubleshooting efforts for hardware and software problems, minimizing downtime effectively.
Systems Engineer
Cook Inlet Housing Authority
07.2021 - 07.2022
- Managed Enterprise Software Systems to include maintaining and updating system files, controlling users’ system access and assigning users’ permissions. Ensured server and client systems were patched with the latest security updates and operating efficiently. These systems include Windows Server, Windows 10, Exchange, MS Office, and various other systems.
- Monitored and resolved customer-reported incidents using the Vorex trouble ticketing system, consistently addressing 50+ hardware and software issues monthly. Areas of expertise included system access, software installations, hardware imaging, printer troubleshooting, and security-related concerns.
- Led multiple IT projects from initiation to completion, ensuring adherence to timelines and deliverables for system implementations and upgrades. Provided strategic recommendations and technical specifications to enhance infrastructure through improved systems, tools, and technologies.
- Designed and implemented system architecture for housing programs, enhancing operational efficiency.
- Led cross-functional teams to optimize software deployment processes and improve system integration.
Systems Administrator II
Raytheon Technologies
01.2020 - 07.2021
- Supplied technical engineering expertise across the wide spectrum of systems engineering applications, configuration management processes, and mission planning/scheduling initiatives in support of the Air Operations Center (AOC) team.
- Worked independently and collaboratively with customer support and system administrators on day-to-day maintenance, project upgrades, onsite personnel/customer training, trouble ticket resolution, and using tools/metrics to provide recommendations to improve system efficiency and to gather system data.
- Assist site personnel with proper configuring, troubleshooting incidents, and migrating to new AOC infrastructure components; also provided recommendations on performance and security issues, as well as 611 AOC Weapon System baseline configurations.
- Managed system performance and availability through proactive monitoring and troubleshooting.
Systems Administrator
Leidos Inc.
01.2019 - 01.2020
- Provided technical and administrative support for the Theater Battle Management Core System (TBMCS), including installation, testing, and routine system maintenance to ensure operational readiness.
- Managed operation and maintenance support of C4I systems to include system administration, troubleshooting, repair of existing systems and/or networks and resolving customer trouble tickets.
- Maintained and supported NetApp Storage, VMWare vSphere software and administered and maintained Windows Server 2008/2012/2016, Microsoft Active Directory and Microsoft Exchange 2012/2016.
- Delivered Tier I/II support to over 200 users across two domains, handling account provisioning, password resets, hardware/software troubleshooting, and issue documentation using Remedy and SolarWinds. Monitored project progress and prepared milestone reports for leadership review.
- Managed system administration tasks for diverse IT infrastructure environments.
Site Lead/Systems Analyst
Bering Sea Environmental
03.2018 - 01.2019
- Administered cryptographic devices to ensure secure network access/availability and maintained data integrity by ensuring IT systems were patched from vulnerabilities.
- Built and configured Windows Deployment server to reduce hardware re-image time of 45 client systems after each international Red Flag exercise.
- Supervised the daily activities of the IT Operations and VTC technicians by overseeing day-to-day coordination of trouble ticket requests and resolution of reported incidents.
- Provided IT support during four high profile exercises per year. Created network user accounts, provided hardware / software support and filtered port security requests for over 1000 US and international customers.
- Streamlined reporting processes, enhancing accuracy in documentation and project tracking.
Operations Manager
United States Air Force
10.2012 - 04.2018
- Managed 18 employees in the operations and maintenance of $9.1 million dollar enterprise network and a $2.1 million dollar coalition network.
- Oversaw resolution 314 trouble tickets for the Air Operations Center; 99% resolved in less than one hour. Provided critical data availability for 469 Air Tasking Orders to execute Alaska NORAD Regions air operations.
- Provided on site Tier I/II customer support for users on classified and unclassified networks. Maintained and administered computer hardware, software and applications and provided over the phone or on-site incident troubleshooting.
- Oversaw network and account security by ensuring network vulnerabilities were patched and information assurance duties were in compliance.
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
Education
Bachelor of Science - Business Management, Cyber Security
Wayland Baptist University
Anchorage, AK12.2021
Skills
- Employment: Self-motivated and dedicated professional committed to driving organizational success through hard work, technical expertise, and strategic leadership Adept at navigating complex challenges with a collaborative mindset and a strong team-oriented approach Known for delivering results, fostering innovation, and contributing to a positive and productive work environment
- Personal: Dynamic and results-driven professional with a strong work ethic, positive attitude, and meticulous attention to detail Highly organized and goal-oriented, consistently exceeding expectations in both professional and personal pursuits Known for exceptional written and verbal communication skills, with a proven ability to collaborate effectively, solve complex problems, and drive continuous improvement across diverse environments
Certification
- COMPTIA Security + CE, February 2023
- CMPIC Configuration Management Principles and Implementation Certification, April 2024
- CMPIC SAE EIA-649C Principles & Applications Certification, June 2024
- Microsoft Certified Solutions Expert: Server Infrastructure (Expired)
Languages
English
Full Professional
Timeline
Configuration Manager
United States Air Force
10.2022 - Current
PACS System Administrator
MEDPACS LLC
07.2022 - 10.2022
Systems Engineer
Cook Inlet Housing Authority
07.2021 - 07.2022
Systems Administrator II
Raytheon Technologies
01.2020 - 07.2021
Systems Administrator
Leidos Inc.
01.2019 - 01.2020
Site Lead/Systems Analyst
Bering Sea Environmental
03.2018 - 01.2019
Operations Manager
United States Air Force
10.2012 - 04.2018
Bachelor of Science - Business Management, Cyber Security
Wayland Baptist University
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