Jason Dou
Madison
Summary
I am a longtime service industry worker looking to expand my horizons. I am always working hard to learn new skills and improve myself. Outside of that, I am very passionate about my local competitive video gaming community and music! I'm currently finishing my associates degree at Madison College.
Overview
6
6
years of professional experience
Work History
Sales Associate
Quality Cellular
05.2024 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
RED Sushi LLC
05.2020 - Current
- In charge of managing as many as 25 guests at a time, ensuring their needs were met appropriately.
- Made sure that food and beverages arrived to guests accurately and in a timely manner.
- Worked with a POS system to enter orders, as well as take and manage payments.
- Maintained an advanced understanding of the food and drinks offered at the restaurant to fully accommodate the needs of our guests.
- Effectively worked with a large team including managers, cooks, server assistants, hosts and bartenders to ensure a streamlined dining experience for the guest
Server Assistant
Rare Steakhouse
09.2019 - 01.2020
- Was responsible for setting tables, requiring close attention to detail.
- Cleared tables and carried full trays of dishes back to the kitchen to unload for the dishwashers.
Bistro Server
Marriott Courtyard
11.2018 - 07.2019
- Was in charge of food preparation, taking orders, cooking food, bartending, and washing dishes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Captioning Assistant
CAPTEL
07.2018 - 11.2018
- Captioned live phone calls quickly, using captioning software.
- Listened to speakers and repeated words verbatim into voice recognition software while scanning the text and typing in corrections where necessary.
- Consistently types accurately at a rate of upwards of 100 wpm, with a peak of 125 wpm.
- Coordinated with supervisors and other coworkers to make sure calls were handled appropriately.
Education
No Degree - Psychology
University of Wisconsin-Madison
Madison, WIAssociate of Science - Liberal Arts Transfer For The Social Sciences
Madison College
Madison, WI12.2024
High School Diploma -
Middleton High School
Middleton, WI05.2017
Skills
- Interpersonal communication
- Public speaking
- Leadership and management
- Fast learner
- Customer service expert
- Experienced with computers
Accomplishments
I have always been heavily involved in my local competitive video game community. I decided to start entering local tournaments when I was 16 and ended up founding my own Super Smash Bros. Club at Middleton High School.
Following my graduation, I went on to participate in and eventually become the president for Madison College's Super Smash Bros. Club as well. After transferring to UW-Madison, I immediately took over their club of the same name too.
My responsibilities for these clubs were mainly in event organization and overseeing said events on the day-of. Other responsibilities I had were planning and facilitating meetings, marketing our events, accounting club funds, as well as leading and managing club members and event-goers.
Timeline
Sales Associate
Quality Cellular
05.2024 - Current
Server
RED Sushi LLC
05.2020 - Current
Server Assistant
Rare Steakhouse
09.2019 - 01.2020
Bistro Server
Marriott Courtyard
11.2018 - 07.2019
Captioning Assistant
CAPTEL
07.2018 - 11.2018
No Degree - Psychology
University of Wisconsin-Madison
Associate of Science - Liberal Arts Transfer For The Social Sciences
Madison College
High School Diploma -
Middleton High School