Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Douglas

North Richland Hills,Texas

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

General Manager

Caliber Auto Care
01.2020 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.

Service Advisor

Grubbs Infiniti
02.2018 - 01.2020
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Service Advisor

Crest Nissan
12.2015 - 01.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed process improvements to enhance overall delivery of service.
  • Interpreted diagnostic results to provide accurate repair recommendations.

Service Manager

Firestone Complete Auto
06.2004 - 03.2015
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.

Education

High School Diploma -

Permian High School
Odessa, TX
05.1998

Skills

  • Product Costing
  • Profit and Loss
  • Project Planning
  • Safety Assurance
  • Sales Expertise
  • Handling Customer Complaints
  • Customer Relationship Management
  • Conflict Resolution
  • Excellent Communication
  • Multitasking and Organization

Timeline

General Manager

Caliber Auto Care
01.2020 - Current

Service Advisor

Grubbs Infiniti
02.2018 - 01.2020

Service Advisor

Crest Nissan
12.2015 - 01.2018

Service Manager

Firestone Complete Auto
06.2004 - 03.2015

High School Diploma -

Permian High School

Similar Profiles

CREATE PROFILE
Jason Douglas