Case management supervisor with extensive experience in crisis intervention and interdisciplinary collaboration. Proven ability to enhance patient care through effective communication and strong leadership skills. Demonstrated success in managing teams to achieve optimal outcomes in challenging situations.
Overview
27
27
years of professional experience
Work History
Case Manager Supervisor
Lake Charles Memorial Health System
Lake Charles, Louisiana
03.2011 - 03.2026
Led case management team to enhance quality of patient care.
Oversaw caseloads to ensure timely task completion and positive client outcomes.
Coordinated service plans with healthcare providers and community resources.
Participated in interdisciplinary team meetings with other health professionals to coordinate services for complex cases.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Facilitated training sessions for staff on best practices to improve service delivery.
Conducted weekly meetings with Case Managers to review cases and discuss any issues or concerns.
Developed and implemented policies and procedures for case management staff.
Developed trusting relationships with social services, health care providers and governmental agencies.
Developed and maintained relationships with community resources and service providers.
Transitioned clients to different providers based on progress or needs.
Maintained logs and electronic client records following department and agency policies for effective monitoring.
Utilized case management software and databases for efficient information tracking.
Petroleum Supply Specialist
United States Army
Riley, Kansas
05.1999 - 06.2023
Managed fuel supply operations for military vehicles and equipment.
Evaluated inventory levels of petroleum products to maintain adequate supply for operations.
Planned movement of products through lines to processing, storage and shipping units by utilizing knowledge of interconnections and capacities of pipelines.
Inspected storage tanks, pipelines, and equipment daily to identify potential problems and hazards.
Implemented safety protocols for handling hazardous materials.
Coordinated logistics operations, overseeing incoming deliveries and managing personnel tasks.
Special Education Teacher
Jackson Parish School Board
Jonesboro, Louisiana
08.2011 - 05.2014
Designed individualized education plans addressing diverse student needs to enhance learning outcomes.
Adapted curriculum materials to meet individualized student needs.
Adapted teaching materials for students with varying abilities.
Facilitated instructional strategies to promote student engagement.
Conducted assessments of student performance and provided feedback to parents.
Implemented behavior management systems that promote positive behaviors.
Implemented behavior management techniques in classroom settings.
Participated in professional development activities related to teaching strategies for special education students.
Established positive relationships with students and their families.