Jason Ellis
East Peoria,IL
Summary
Personable, friendly and solution-oriented Customer Service Representative with over 15 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Contact Center Agent I
OSF HealthCare Saint Francis Medical Center
Peoria, IL
12.2022 - Current
- Help patients to schedule their appointments
- Take after hour answering service calls from patients and connect them with an on-call provider.
- Help as a lead occasionally when the managers need someone to backup another lead
- Assist co-workers in Teams with questions
Customer Service Representative
CEFCU
Peoria, IL
05.2021 - 12.2022
- Answered calls from members that had questions about their bank accounts.
- Researched people's account to answer any questions they had or transferred them to the appropriate person or department that could better assist them.
- Trained new employees by listening to calls and helping them to get through training.
- Helped with Online Banking questions that members reached out needing assistance with.
Customer Service Representative
HGS
Peoria, IL
09.2016 - 05.2021
- Answered phone calls from customers regarding complaints or issues they had with a product.
- Worked with the customer to be able to solve any issues so that they were satisfied with the outcome.
- Was a lead operator that helped to oversee the team during third shift when there was no supervisor on duty.
- Helped to train and educate new employees to get them up to speed on all things needed for the accounts.
- Worked multiple accounts at a time to help with shortness of staff when and where needed.
Cook and Cashier
Burger King
Peoria, IL
05.2016 - 09.2016
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Cook and Cashier
Freddy's Frozen Custard & Steakburgers
Kansas City, MO
05.2014 - 05.2016
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
Education
GED -
Peoria Board of Education
Peoria, IL01-2001
Some College (No Degree) - Journalism
Illinois Central College
East Peoria, ILTimeline
Contact Center Agent I
OSF HealthCare Saint Francis Medical Center
12.2022 - Current
Customer Service Representative
CEFCU
05.2021 - 12.2022
Customer Service Representative
HGS
09.2016 - 05.2021
Cook and Cashier
Burger King
05.2016 - 09.2016
Cook and Cashier
Freddy's Frozen Custard & Steakburgers
05.2014 - 05.2016
GED -
Peoria Board of Education
Some College (No Degree) - Journalism
Illinois Central College
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