Jason Feliciano
The Bronx,NY
Summary
A qualified technical support specialist with 10+ years of experience in customer service and providing comprehensive helpdesk support for computers and software. Adept at communication and engaging customers by identifying issues and streamlining steps to effective resolve technical issues.
Overview
9
9
years of professional experience
Work History
Technology Associate
Equiva Health
06.2023 - 06.2025
- Field average of 20 inbound support tickets daily to deliver practical support and remotely resolve service issues.
- Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Receiving Associate
Burlington
03.2020 - 05.2023
- Unloaded pallets and deliveries and organized products in stockroom.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Handled day-to-day shipping and receiving overseeing more than 350 packages per day.
IMAC Technician
American Info Systems
01.2020 - 11.2020
- Conducted asset inventories by identifying and labeling IT equipment according to documented standards.
- Built strong relationships with clients by providing exceptional customer service during all stages of the IMAC process.
- Configured hardware, devices, and software to set up work stations for employees.
Delivery Driver
Juice Press
11.2017 - 01.2020
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Loaded truck and properly secured items to prevent damage for deliveries.
Security Guard
Esteem Security Services
06.2017 - 11.2017
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
IT Field Technician
Interface Computer Communication
04.2016 - 04.2016
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Supported successful project completion by assisting in the setup, configuration, testing, deployment, and decommissioning of hardware systems as needed.
- Participated in IMAC (install, move, add, and change) activities.
- Inventoried deployed assets and report hardware metrics to management
Education
Associate of Science - Information Technology
Borough of Manhattan Community College
New York, NYSkills
- Desktop support
- Data entry
- Customer service expert
- IT asset management
- Remote technical support
- Mobile device management
- Software installation
- Application support
Timeline
Technology Associate
Equiva Health
06.2023 - 06.2025
Receiving Associate
Burlington
03.2020 - 05.2023
IMAC Technician
American Info Systems
01.2020 - 11.2020
Delivery Driver
Juice Press
11.2017 - 01.2020
Security Guard
Esteem Security Services
06.2017 - 11.2017
IT Field Technician
Interface Computer Communication
04.2016 - 04.2016
Associate of Science - Information Technology
Borough of Manhattan Community College
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