Jason Fisher
Oklahoma City
Summary
Results-oriented achiever with a track record of surpassing targets and driving success in fast-paced environments. Combining strategic thinking with hands-on experience, consistently delivering impactful solutions that enhance organizational performance. Proven ability to exceed expectations, adept at identifying opportunities and implementing effective strategies to achieve desired outcomes.
Overview
10
10
years of professional experience
Work History
Contact Center Customer Service Supervisor
Farmers Insurance Group
09.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Assisting with supervisor resolution line helping front line employees and handling customer escalations
Contact Center Performance Coach Supervisor
Farmers Insurance Group
06.2020 - 09.2022
- Directed and supervised performance coaches involved in quality control auditing
- Maintained QA programs.
- Developed monthly reports showing quality data and trends
- Oversaw various projects involving process improvements
Contact Center Customer Service Supervisor
Farmers Insurance Group
10.2014 - 06.2020
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Assisting with supervisor resolution line helping front line employees and handling customer escalations
Education
No Degree -
Rose State College
Oklahoma City, OKNo Degree -
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Richark King High School
Corpus Christi, TX05-1994
Skills
- Critical Thinking Skills
- Effective Time Management
- Service Excellence
- Proficient in Task Management
- Escalation Management
Timeline
Contact Center Customer Service Supervisor
Farmers Insurance Group
09.2022 - Current
Contact Center Performance Coach Supervisor
Farmers Insurance Group
06.2020 - 09.2022
Contact Center Customer Service Supervisor
Farmers Insurance Group
10.2014 - 06.2020
No Degree -
Rose State College
No Degree -
Oklahoma City Community College
High School Diploma -
Richark King High School
Similar Profiles
Jason TuckerJason Tucker
Small Business Owner at Farmers Insurance GroupSmall Business Owner at Farmers Insurance Group
Lisa BeredaLisa Bereda
Administrative Assistant at Farmers Insurance GroupAdministrative Assistant at Farmers Insurance Group
Bryce ReadingBryce Reading
Sales Manager at Farmers Insurance GroupSales Manager at Farmers Insurance Group