Jason Flood

Service Representative A 1/21 - Present

Service Dispatcher C 1/20 - 1/21

Service Representative C 3/17 - 1/20

Service Representative B 2/15 - 3/17

Service Representative A 4/14 - 2/15

• Helped large volume of customers every day with positive attitude by focusing on customer satisfaction and safety at all times.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Investigated and resolved customer inquiries and complaints quickly.
• Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

• Installed, maintained and repaired electrical wiring, controls and lighting systems following all safety regulations.
• Planned layout and installation of electrical wiring, equipment and fixtures based on specifications, applicable code, and current safety regulations.
• Installed 120/208 volt systems and 277/480 volt systems.
• Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may become a safety issue or hazardous situation.
• Studied building schematics to determine location of wiring and equipment.
• Coordinate repairs by outside vendors in emergency situations for County owned substations and monitored vendor's safety practices.
• Daily water plant and substation inspections and safety reports.

• Installation and field service of energy management, fire, security, and CCTV systems.
• Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
• Followed safety procedures to avoid injuries in field.
• Discussed and recommended service options with customers and explained costs involved.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Startup and commissioning of new systems turned over from construction department.
• Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.

• Electrical and HVAC contracting business specializing in residential and commercial systems.
• New service installations.
• Service and repair of electrical and HVAC systems.