Jason Forrest
Anchorage
Summary
Dynamic and results-driven Lead Shift Captain at Sudzy Salmon Carwash, skilled in operational efficiency and team management. Successfully enhanced employee engagement and ensured compliance with safety protocols, fostering a productive work environment. Recognized for exceptional problem-solving abilities and a commitment to team development, driving overall performance and reliability.
Overview
21
21
years of professional experience
Work History
Lead Shift Captain at Sudzy Salmon Carwash
Kai Farrow
08.2024 - Current
- Conducted regular performance evaluations to assess individual progress and provide constructive feedback for growth opportunities.
- Facilitated shift meetings to communicate important updates, address concerns, and promote open dialogue among team members.
- Collaborated with upper management on strategic initiatives designed to improve operational efficiency across the organization.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among team members.
- Improved customer satisfaction scores through proactive problem-solving and excellent communication with team members.
- Handled escalated customer complaints professionally while maintaining composure under pressure situations.
- Enhanced team efficiency by implementing streamlined shift change procedures.
- Served as a mentor for junior staff members, providing guidance in areas such as conflict resolution, time management, and goal setting for professional development purposes.
- Maximized shift productivity by effectively delegating tasks based on individual strengths and skill sets.
- Increased overall safety of the workplace by conducting regular inspections and enforcing strict adherence to safety protocols.
- Maintained high standards of cleanliness and organization throughout facility, ensuring optimal working conditions for all staff.
Lowes Sales Associate
Marvin
02.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Professional Kitchen Exhaust Cleaner
Charlie Rice
04.2004 - 01.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
Education
Highschool Diploma -
Save Highschool
Anchorage, AKSkills
- Operational efficiency
- Employee engagement
- Situational awareness
- Team management
- Employee development
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team leadership
- Conflict de-escalation
Timeline
Lead Shift Captain at Sudzy Salmon Carwash
Kai Farrow
08.2024 - Current
Lowes Sales Associate
Marvin
02.2024 - 08.2024
Professional Kitchen Exhaust Cleaner
Charlie Rice
04.2004 - 01.2023
Highschool Diploma -
Save Highschool
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