Jason Fowles
Springville,UT
Summary
Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals.
Overview
12
12
years of professional experience
Work History
Technical Support Engineer
Omadi
Provo, UT
02.2017 - Current
- Support senior QA team members in conducting QA test to discover errors and optimize usability.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Followed up with clients to ensure optimal customer satisfaction.
- Resolved problems with malfunctioning products.
- Conducted research to address customer concerns.
- Accurately documented, researched and resolved customer service issues.
Technical Support Representative
Bluehost
Orem, UT
11.2016 - 03.2017
- Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Answered a constant flow of customer calls with up to 10 calls in queue per minute.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
G4S Security
G4S secure solutions
Salt Lake City, Utah
01.2013 - 10.2016
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
- Secured all doors in the office and main building after hours.
- Inspected equipment, structures and materials to identify the cause of errors and defects.
- Performed surveillance of suspects using binoculars, cameras and camcorders.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Education
Bachelor of Science - Information Technology
University of Phoenix - Utah Campus
Current
Skills
- Refined system debugging skills
- Excellent diagnostic skills
- Excellent communication skills
- Coding and modularization
- Data backup and retrieval
- Excellent problem-solving abilities
- Windows and Linux
- Product templates
- System backups
- QA tools
Timeline
Technical Support Engineer
Omadi
02.2017 - Current
Technical Support Representative
Bluehost
11.2016 - 03.2017
G4S Security
G4S secure solutions
01.2013 - 10.2016
Bachelor of Science - Information Technology
University of Phoenix - Utah Campus