Jason Gaddy
West Lafayette,IN
Summary
Positive, upbeat associate brings more than 2 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
West Lafayette, IN
08.2022 - 10.2023
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Developed relationships with key clients through regular contact and follow-up communication.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Performed additional duties as assigned by management team.
Customer Service Cashier
Walgreens
Saint Louis, MO
09.2021 - 08.2022
Maintenance Assistant
rent solutions
Alton, IL
02.2020 - 08.2021
- Adhered to established procedures for ordering replacement parts and supplies from vendors.
- Cleaned up debris from work areas after completing repairs or installations.
- Repaired minor damages to walls, floors and ceilings caused by wear-and-tear or vandalism.
- Executed general groundskeeping duties such as mowing lawns, trimming hedges or removing snow.
- Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
- Maintained grounds through lawn care, garbage removal and special services such as tree pruning and removal.
- Prepared walls for painting by patching holes and replacing drywall.
- Contributed to maintenance of safe conditions within facility by mopping up wet spots on floor and sweeping up broken glass.
- Replaced worn and damaged parts to keep maintenance equipment fully functional.
Education
GED -
St Louis Adult Learning Center
St Louis, MO05.2021
Skills
- Clerical Support
- Point of Sale Systems
- Customer Support
- Team Collaboration
- Upselling and Cross-Selling
- Inbound and Outbound Calling
- Regulatory Compliance
- Guest Services
- Problem Resolution
- Customer Complaint Resolution
- Safety Regulations
- Software Troubleshooting
- Product Knowledge
- Quality Assurance
- Multi-Line Phone Systems
- Cross-Functional Team Collaboration
- Product Merchandising
- Customer Service
- Landscaping and Groundskeeping
- Grounds Maintenance
- Landscaping
- Preventive Maintenance
- Painting
- Pressure Washing
- Appliance Repair
- Building Upkeep
- Snow Clearing
Timeline
Customer Service Associate
Walgreens
08.2022 - 10.2023
Customer Service Cashier
Walgreens
09.2021 - 08.2022
Maintenance Assistant
rent solutions
02.2020 - 08.2021
GED -
St Louis Adult Learning Center