Jason Garcia
Rogers,AR
Summary
Knowledgeable and dedicated customer service professional with experience in the transportation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Experience Support
JB Hunt Transport
09.2022 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained up-to-date knowledge of loads and service changes.
- Managed over 75 calls per day
Crew Trainer
Freddy's Frozen Custard & Steakburgers
09.2019 - 04.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Rogers New Technology High School
Rogers, AR05.2021
Skills
- Match Proficiency
- Client Relationships
- Comfortable on Phone with Carriers/Drivers
Accomplishments
- CE of the Month
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Support
JB Hunt Transport
09.2022 - Current
Crew Trainer
Freddy's Frozen Custard & Steakburgers
09.2019 - 04.2022
High School Diploma -
Rogers New Technology High School
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