Kasey Moreland
Huntsville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Experience Support
Us Xpress
12.2022 - 06.2023
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Class A CDL Truck Driver
US XPRESS ENTERPRISES, INC
04.2022 - 12.2022
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
Oven Cook
Sweet Green
04.2021 - 12.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Warehouse Associate
Wild Kat PPE
10.2020 - 04.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Telephone Research Interviewer
Promark Research
09.2020 - 10.2020
- Delivered effective oral presentations to staff and clients based upon data compiled from different research sources.
- Took active role in stakeholder meetings and brainstorming sessions, promoting positive changes to project strategies and future implementations.
- Entered responses from survey participants into internal database using [Software] to later compile reports or conduct analysis.
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
Legal Assistant
Jack Daniels Legal Support
03.2018 - 08.2020
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Education
No Degree - Transportation And Materials Moving
Lone Star College of Transportation
Spring, TX02.2022
GED -
Online Course
Huntsville06.2015
Skills
- Information Updates
- Customer Experience Management
- Customer Relationship Management
- Collaboration Experience
- High-Volume Environments
- Call Control
- Client Relationships
- Customer Care
- Team Training
- Calm and Professional Under Pressure
Timeline
Customer Experience Support
Us Xpress
12.2022 - 06.2023
Class A CDL Truck Driver
US XPRESS ENTERPRISES, INC
04.2022 - 12.2022
Oven Cook
Sweet Green
04.2021 - 12.2022
Warehouse Associate
Wild Kat PPE
10.2020 - 04.2021
Telephone Research Interviewer
Promark Research
09.2020 - 10.2020
Legal Assistant
Jack Daniels Legal Support
03.2018 - 08.2020
No Degree - Transportation And Materials Moving
Lone Star College of Transportation
GED -
Online Course
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