JASON GARCIA

• Partners and coordinates with hiring managers to identify department needs and trends to source the best talent to fulfill position needs.
• Establishes and maintains candidate eligibility lists by reviewing applications, resumes, and credentials for appropriateness of
  skills, experience, and knowledge in relation to position requirements.
• Extends offers of employment to selected candidates under the
  direction of the department and within the guidelines of the City's
  compensation policy.
• Maintains a network of contacts and cost-effective recruiting resources to help identify and source qualified leads and recruit the
  very best candidates..

Training

• Researches, develops, and conducts training programs.
• Coordinates training and educational programs with City Departments and educational institutions.
• Researches and implements best practices in curriculum development and organizational training.
• Supports City employee appreciation and acknowledgement programs.

Classification & Compensation

• Assists with special assignments, such as taking the lead on classification studies arising out of department/division re-organizations.
• Conducts labor market surveys to determine proper salary levels for specific job classifications or series.
• Responds to salary survey requests from other municipal entities and/or organizations on a timely basis.
• Revises job class specifications and conducts job studies, job
  site visits, job analysis sessions, and incumbent interviews regarding job content.
• Prepares evaluations for classification action determinations in response to reclassification or regrade requests.
• Participates in the preparation and production of the City's Pay Plan annually.

All Divisions

• Performs a variety of professional tasks in support of assigned program area.
• Researches and analyzes data to obtain information for formulating projects, plans, surveys, reports, strategies, forecasts,
  and trends.
• Prepares reports, presentations, program plans, and statistical
  analysis utilizing Microsoft Office Suite.
• Assists their division leader with projects and special assignments.

• Responsible for leading a team of Food & Beverage Associates to ensure customer satisfaction and meet day to day operational goals.
• Planning and execution daily and weekly workloads to meet sales goals, guest engagement, while maintaining labor laws and compliance standards for food safety.
• Guest service modeling standards while handling complex relations with employee and guest interaction.
• Analyzes weekly data reports on sales and part levels along with inventory trends, instilling new program methods to enhance profit and loss efficiency.
• Food safety ensuring proper execution on all food safety standards and cleaning routines.
• Inventory management assessing back of house, production areas, dining spaces, and merchandising spaces to ensure proper inventory levels.
• Team leadership leading a team of hourly team members, including interviewing, career goal developing, coaching performance, evaluating opportunities for growth, training and certifying with certification and retaining talent.
• Business fundamentals understanding food and beverage business fundamentals, such as department sales trends, freshness and quality, and pricing and promotions strategies.
• Provides departmental support to neighbor departments.
• Speaks as liaison between Target Executive leadership and Starbucks executive leadership.
• manage the day-to-day operations of the Starbucks counter, including ordering, stocking, and food safety

• Responsible for creating a welcoming and exceptional guest experience by leading a team of guest service associates.
• Their responsibilities include Leading a team, managing a team of Guest Advocates and Front of Store Attendants to provide excellent customer service.
• Training and developing team members: Observe training opportunities and facilitates and coordinates training to specified area.
• Serves as department contact in ensuring team and procedures are compliant with company established policies and procedures.
• Developing strategies: Creating strategies to improve guest satisfaction and loyalty.
• Demonstrating a service culture: Prioritizing the guest service experience and modeling inclusive behaviors and offers.
• Supporting Target Loyalty Programs: Informing guests about the benefits and features of Target Loyalty Programs.
• Understanding sales goals: Planning and executing daily and weekly workload to meet sales goals.
• They may be responsible for handling cash register operations and managing inventory in designated areas.
• Created a new workflow plan to improve workforce planning and succession planning while cutting budget and maintaining training trends.

• Initiated rollout of Quality Initiative goals to expand and create a quality experience at the Palladium IMAX giving that personal touch of welcoming to our guests as if it were a home like setting.
• Contributions to short-term in-house goals for revenue increase, including controlling cost in the Gelato Café, Concession Stand, and Merchandise store; as well as networking with front line staff to target per cap increases.
• Managed special events projects with workforce planning and communicating operational status reports.
• Directly trained new employees with expectations and training requirements for compliance and business standards.
• Weekly observations audits conducted to facilitate effective performance reviews providing coaching or disciplinary actions.
• Mentored Guest Experience Managers in providing guidance career development or facilitating succession planning and other topics.
• Strengthen business by implementation of trained, coached, and mentored staff to ensure smooth transition to change of clientele and demand.
• Managing and leading a team up to 30-50 professionals consisting of Guest Experience Managers, Lead Guest Experience Specialist, and Guest Experience Specialist in Lead training.
• Defined strategy and business plan daily to reflect business volume and initiated a program that standardized employee training and in contribution to guest satisfaction.
• Creating a streamline of communication with consistency is one of my key strengths developing and rolling out new polices to exceed and maintain the quality of our team and building.
• Relocated to support reorganization workforce planning while executive leadership was in transit.

• Managed and organized the rotation / merging of new product and shipment.
• Partnered successfully with sister stores in transfers and equipment handling.
• Networked with multiple locations to lead departmental training to new stock managers.
• Executed merchandising with data reports and analyzes sales and metrics to develop inventory requests for direct supervisor.
• Led shipping and receiving procedures with merchandise transfers, orders, returns, recalls, etc.
• Assisted customer sales and prepping of purchased items giving that sense of gratitude to each customer entering.

• Spearheaded cross-functional methods to set up and achieve the goal of Membership Plus Champion having our basic members upgrade to the plus membership.
• Provided support to staff at point of sale and created visual aids to ensure confident understanding transition for sales pitch.
• Increased profits by developing, initiating, and managing a consistent pattern in motivating and critiquing our sales pitch.
• Streamlined knowledge and information in rotating produce offers and services to promote and provide a friendly and honest approach to our membership plus program to execute the sale.

• Maintaining and Improving Park Quality: The central responsibility would be to ensure high standards of cleanliness, maintenance, and overall presentation throughout the park.
• Supervising a Team: Leading and directing a team of park quality ambassadors (employees).
• Training & Development: Providing training, feedback, and coaching to ambassadors on quality standards and procedures.
• Inspections & Monitoring: Regularly inspecting park areas, identifying areas needing improvement, and ensuring corrective actions are taken.
• Compliance: Ensuring compliance with park policies, safety regulations, and quality standards.
• Inventory & Supplies: Managing inventory of cleaning supplies and ensuring necessary equipment is available.
• Reporting & Documentation: Tracking data, completing reports, and communicating quality-related issues to leadership.
• Guest Service: Ensuring ambassadors deliver excellent guest service and address guest needs related to park quality.
• Safety: Maintaining a safe environment for both employees and guests.
• Key player in ensuring the park met high standards of cleanliness, maintenance, and overall presentation, while also leading and developing a team of ambassadors to deliver an excellent guest experience