Jason Garneau
Los Angeles,US
Summary
Healthcare Administrator with proven ability to ensure exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, excellent understanding of data collection and performance metrics. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recognized for staff development leading to high performing teams. Changing fields into cyber security after years in the medical field. Currently enrolled at WGU pursuing a Bachelor's degree in Cyber Security and Information Assurance.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Customer Support Coordinator
Coaxion Radiology
02.2025 - Current
Provided timely responses to customer emails and phone calls.
Responded to escalated customer issues promptly.
Coordinated with internal departments to ensure quality service delivery.
Investigated complex cases that require additional research or escalation to higher level support staff members.
Provided guidance on best practices for using company products or services.
EMT-B
American Professional Ambulance
01.2019 - 01.2020
- Maintained cleanliness and organization of emergency response vehicles and equipment.
- Participated in training sessions, enhancing skills in emergency response protocols and procedures.
- Developed strong communication skills while interacting with patients, families, and healthcare professionals.
- Utilized medical equipment effectively, ensuring readiness for various emergency situations.
EMT-B
RGX Medical
02.2016 - 02.2025
- Provide pre-hospital BLS care.
- Orchestrate patient flow, manage medical supplies, and deliver pre-hospital BLS care, ensuring efficient operations and high-quality patient support.
- Assisted in medical assessments, monitoring vital signs and documenting patient conditions accurately.
EMT-B
Event Medics
04.2020 - 02.2025
- Orchestrate patient flow, manage medical supplies, and deliver pre-hospital BLS care, ensuring efficient operations and high-quality patient support.
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
EMT-B
Amphibious Medics
01.2020 - 02.2025
- Maintain CDC protocols for COVID-19 workplace requirements
- Treat injuries on site and evaluate further treatment
- Maintain stock supplies and inform management when supplies are needed.
Education
Bachelor's degree - Cyber Security & Information Assurance
07.2027
Associate of Science - RECORDING ARTS
04.2014
Skills
- Linux
- Penetration Testing
- Cloud Computing
- User Training
- Analytical Skills
- Inventorying
- Patient Flow
- Patient Triage
- Patient Assessment
- Data Collection
- Written Communication
- Medical Terminology
- Time Management
- Research Skills
- Quality Assurance
- Regulatory Compliance
Certification
- A+, Dec 2024 - Dec 2027 CompTIA
- Network+, June 2025 - June 2028 CompTIA
- ITIL Foundations, Oct 2025 - Oct 2028 ITIL
- EMT-B Certification CA EMS
- CPR Certification CPR Certification
Timeline
Customer Support Coordinator - Coaxion Radiology
02.2025 - Current
EMT-B - Event Medics
04.2020 - 02.2025
EMT-B - Amphibious Medics
01.2020 - 02.2025
EMT-B - American Professional Ambulance
01.2019 - 01.2020
EMT-B - RGX Medical
02.2016 - 02.2025
Western Governors University - Bachelor's degree, Cyber Security & Information Assurance
LOS ANGELES RECORDING SCHOOL - Associate of Science, RECORDING ARTS