Jason Garrison
O'Fallon,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Director of Client Relations
We Solve Insurance
11.2022 - Current
- Draft, implement, and execute programs and procedures to facilitate a quality client experience
- Establish service levels and requirements for the agents
- Manage and Develop people
- Monitor Agent performance in all client service
- Ensure satisfaction and loyalty of clients
- Work with leadership team identify and implement action plans to prevent recurrence of client issues
- Identify and recommend updates to technology, equipment, and procedures that may improve client relations and retention
- Maintain effective flow of communication with all agents (From feedback, coaching, and mentoring)
- Maintain complete knowledge of and comply with state and federal laws
- Anticipate critical situations and assist wherever necessary to alleviate pressure and to assist clients.
Store Market Manger
LensCrafters
12.2018 - 12.2020
- Ensuring superior Guest Service through staff
- Plan out and build traffic and sales
- Ensure all visual and presentation standards are achieved and maintained
- Staff & develop team members through coaching and accountability
- Achieve all company controllables and goals
- Build strong working relationships with Doctor's.
Retail District Manager
Cracker Barrel Old Country Store
01.2016 - 12.2018
- Direct Financial, administrative and support functions for 13 units
- Ensure superior guest service/high level of hospitality
- Ensure that all visual and presentation standards are achieved and maintained
- Development of Store Managers skill set
- Plan and implement training for next level Store Managers
- Achieve all company controllables and goals (Payroll, Sales, Shrink)
- Build strong working relationships with Home Office partners.
Multi Unit Retail Manager, Training Store Manager
Cracker Barrel Old County Store
08.2005 - 01.2016
- Ensure superior guest service/high level of hospitality
- Ensure that all visual and presentation standards are achieved and maintained
- Development of employees skill set
- Achieve all company controllables and goals (Payroll, Sales, Shrink)
- Build strong working relationships with Restaurant Partners and Retail peer group.
Education
No Degree - Business Administration
Greenville University
Greenville, IL05.1999
Skills
- Driving Top line sales
- Proven performer, year after year
- Developing high performing teams
- Staffing and retention
- Relationship building, great partnership
- Passionate and motivating leader
- Training and mentoring
- Customer Relations
- Teamwork and Collaboration
- Cost Control
Timeline
Director of Client Relations
We Solve Insurance
11.2022 - Current
Store Market Manger
LensCrafters
12.2018 - 12.2020
Retail District Manager
Cracker Barrel Old Country Store
01.2016 - 12.2018
Multi Unit Retail Manager, Training Store Manager
Cracker Barrel Old County Store
08.2005 - 01.2016
No Degree - Business Administration
Greenville University
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