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Jason Gay
Store Manager
Charlotte,MI
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations with an incredible sense of integrity.
Overview
13
13
years of professional experience
Work History
Store Manager
ABC Liquor
Charlotte, MI
08.2022 - Current
- Received payments by cash, credit and personal check and remitted correct change.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining highest level of accuracy.
- Managed inventory control, cash control and store opening and closing procedures.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
Store Manager
Frank's Food Mart
Charlotte, MI
03.2013 - 08.2022
- Franks Food Mart Sold to ABC Liquor
- Immeasurable Customer Service and Satisfaction.
- Received payments by cash, credit and personal check and remitted correct change.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining highest level of accuracy.
- Managed inventory control, cash control and store opening and closing procedures.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
Teller
Wells Fargo
Canon City, CO
10.2011 - 02.2013
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Dairy/Frozen Food Clerk
Big D Superfoods
Florence, CO
03.2011 - 02.2013
- Recommended products to customers to drive sales.
- Marked down and retagged products for special promotions.
- Built displays and hung signage for products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Checked for outdated and overripe grocery items and removed from inventory.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Removed trash, swept and mopped floors for professional appearance.
Sales Associate
Big Daddy's Diner
Canon City, CO
07.2010 - 01.2011
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Maintained inventory of all saleable items.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Checked customer identification for alcohol, cigarette and lottery sales.
Education
GED -
Grandville High School
Grandville, MI 05.2001 -
Skills
Order management
Maximizing profitability
Relationship building and management
Vendor management
Product and service sales
Customer Relations
Software
Timeline
Store Manager
ABC Liquor
08.2022 - Current
Store Manager
Frank's Food Mart
03.2013 - 08.2022
Teller
Wells Fargo
10.2011 - 02.2013
Dairy/Frozen Food Clerk
Big D Superfoods
03.2011 - 02.2013
Sales Associate
Big Daddy's Diner
07.2010 - 01.2011
GED -
Grandville High School
05.2001 -