Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Geduld

Naples,FL

Summary

Seasoned Patient Engagement Specialist with background in fostering strong patient relationships and improving healthcare outcomes. Skilled in utilizing digital tools for effective patient engagement, streamlining processes for improved efficiency, and providing empathetic care coordination. Demonstrated success in driving patient satisfaction and adherence to care plans in previous roles. Known for strong interpersonal skills, commitment to patient privacy, and ability to work collaboratively with medical teams.

Overview

3
3
years of professional experience

Work History

Patient Engagement Specialist Team Lead

Millennium Physician Group
Naples, Remote, FL
06.2024 - Current
  • Performed regular outreach activities to engage patients in health-related services.
  • Analyzed feedback from patients to identify trends related to their experiences.
  • Identified opportunities for improving communication between healthcare organizations and their patients.
  • Developed strong relationships with customers by providing personalized assistance and support.

Lead Customer Service Representative

Lee Health
Fort Myers, FL
12.2023 - 06.2024
  • Provided guidance and support to customer service representatives.
  • Assisted in resolving escalated customer complaints.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.

Internet Auto Sales

Morgan Auto Group
Cape Coral, Florida
06.2021 - 01.2024
  • Greeted customers, identified their needs and provided assistance.
  • Provided product information, answered inquiries, and offered test drives.
  • Advised customers on financing options and helped them secure loans with banks or other lenders.

Education

Bachelor of Arts - Hospitality Administration And Management

Cape Peninsula University of Technology
Cape Town,South Africa
11-2016

Skills

  • Positive and professional
  • Account Management
  • Problem-Solving
  • Customer Complaint Resolution
  • Healthcare knowledge
  • Upselling

Timeline

Patient Engagement Specialist Team Lead

Millennium Physician Group
06.2024 - Current

Lead Customer Service Representative

Lee Health
12.2023 - 06.2024

Internet Auto Sales

Morgan Auto Group
06.2021 - 01.2024

Bachelor of Arts - Hospitality Administration And Management

Cape Peninsula University of Technology
Jason Geduld