Jason George
Madison,Alabama
Summary
Experienced Release Manager with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in analyzing planning and deployment. Proficient Operations Analyst with four years of insight managing complex systems deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for Data management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Release and Deployment Management
Jacobs
04.2020 - Current
- Duties: To provide support to Delivery group network engineers
- Details work with Project managers on project and help with getting work vehicles such as CRQ’s Work Orders and Incidents that are related to the projects and making sure that those work vehicles get closed out in proper time when projects are due to close out
- Also provide support when Engineers needs help with getting work vehicle to scheduled to start on time for projects and also if there are delays to help figure out times to start the work vehicles that go along with project work
- Also help with make sure work vehicles don’t get stuck and go into pending status
- If work does contact the engineer to coordinate good time to get the work vehicle started back that coordinate with projects and make sure no more delays to get those closed out
- Also once CRQ’s are completed I help with post-imp task need to be completed so the CRQ can be closed out for project/s when due
- I also send out daily pre-imp report to let Government know what CRQ’s are starting that day
- Release also has what is called maintenance window that certain work is done on certain nights during the week, and I do reports that to results on how things went
- As a Release Manager job is to stay in close contact with project managers so I can help with the projects that are running to help relieve them reform doing all the work
- I also keep in contact with network engineer who are doing the physical work to make sure all details of the work vehicles are correct and will go along with the projects that are active
- When working on projects I create release packages to track in REMEDY to relate vehicles for each project.
Client Support Admin
Jacobs
03.2018 - 01.2020
- Duties: To provide support to my Delivery group network engineers
- Details work with Project managers on project and help with getting work vehicles such as CRQ’s Work Orders and Incidents that are related to the projects and making sure that those work vehicles get closed out in proper time when projects are due to close out
- Also provide support when Engineers needs help with getting work vehicle to scheduled to start on time for projects and also if there are delays to help figure out times to start the work vehicles that go along with project work
- Also help with make sure work vehicles don’t get stuck and go into pending status
- If do I contact engineer to coordinate good time to get work vehicle started back that coordinate with projects and make sure no more delays to get those closed out
- Also, once CRQ’s are completed I help with post-imp task need to be completed so the CRQ can be closed out for project/s when due
- I also send out daily pre-imp report to let Government know what CRQ’s are starting that day
- CSA also have what is called maintenance window that certain work is done on certain nights during week, and I do reports that to results on how things went
- As a Release Manager I stay in close contact with project managers so I can help with the projects they are running to help relieve them reform doing all the work
- Release also keeps in contact with network engineer who are doing the physical work to make sure all details of the work vehicles are correct and will go along with the projects that are active
- When working on projects I create release packages to track in REMEDY to relate vehicles for each project.
- Managed expectations by setting realistic timelines for project completion while maintaining high-quality standards throughout the process.
- Provided exceptional training to new team members, equipping them with the skills needed to excel in their roles as Client Support Administrators.
- Coordinated scheduling for both onsite visits and remote support sessions according to client availability and preferences.
- Boosted productivity by effectively managing, prioritizing, and organizing tasks for all client-related needs.
- Developed and implemented preventive maintenance procedures.
MDA IT Service Client Support Administrator
Missile Defense Agency
10.2007 - 03.2018
- Duties as a MDA IT service client support administrator includes supporting 14,000 MDA customers with their hardware, software and networking issues for both Unet and Cnet networks
- I work on an enterprise team on the JRDC contract that supports virtually and physically from Alaska to Poland as well as deployable to other major and remote sites
- I have built a war room with machines on both Unet and Cnet networks to support flight-test
- As a member of CSAFO, I work on incidents through the remedy ticketing system on a daily basis
- I work on hardware installs and configuration of Unet and Cnet machines
- I also provide support on software installs and configurations on Unet and Cnet machines, whether it is physical or virtual installs
- I support OTA lab in the basement with Unet and Cnet network issues and configurations
- I am the only CSAFO member with access to the OTA lab for support in the basement of VBIII
- I have in the past supported VIPS with all Unet and Cnet issues with direct contact, with no contact with service desk for ticket processing
- VIP customers would call me directly and I would support them in any issue they had
- I have also supported printers for both Unet and Cnet networks, doing configurations of printers, replacing toner, and also replacing maintenance kits for network printers
- I have supported special projects flight missions and certain MDA customers for testing
- I currently, as a CSAFO member, have been appointed to support Cnet win 7 win 10, also still support Unet win7 win10.
MDA IT Service Client Support Administrator
Missile Defense Agency
03.2007 - 10.2007
- Duties as a MDA IT service client support administrator includes supporting 14,000 MDA customers with their hardware, software and networking issues for both Unet and Cnet networks
- I work on an enterprise team that supports virtually and physically from Alaska to Poland as well as deployable to other major and remote sites
- I have built a war room with machines on both Unet and Cnet networks to support flight-test
- As a member of CSAFO, I work on hardware installs and configuration of Unet and Cnet machines
- I also provide support on software installs and configurations on Unet and Cnet machines, whether it is physical or virtual installs
- I have in the past supported VIPS with all Unet and Cnet issues with direct contact, with no contact with service desk for ticket process
- VIP customers would call me directly and I would support them in any issue they had
- I have also supported printers for both Unet and Cnet networks, doing configurations of printers, replacing toner, and also replacing maintenance kits for network printers
- I have supported special projects flight missions and certain MDA customers for testing
- I currently, as a CSAFO member, have been appointed to support Cnet win xp but also still support Unet win xp.
Education
Occupational Associate Degree – Network Engineer - Network Engineering
Virginia College At Huntsville
Huntsville, AL06.2006
Calhoun Community College
University of Alabama Huntsville
Athens High School
01.1996
Skills
- Release and Deployment Management
- Software deployment management
- Inventory management and ordering
- Revenue management understanding
- Records management procedures
- Administration and management skills
- Project Management and Organization
- Risk management processes and analysis
- Data Management and Security
Certification
- A+ certification, Hardware, PC repair, PC diagnostic, Troubleshooting, Operating systems, DOS, WIN95, WIN98, WIN NT, WIN 2000, WIN XP, WIN7, WIN10 – Installation, Configuration
- Network + Certification, 7 Layers of OSI Model, Emphasis on Physical Layer of OSI, Intro to Novell and Microsoft NT, XP, WIN7, WIN10 Administration
- Security+ Certification, computer security such as cryptography to apply to systems for layers of security with stand-alone or network machines
- Microsoft Certified Professional Certification, Installing, Configuring, Administering, and Maintaining Microsoft Windows XP Professional
- MCSA- Microsoft Certified Systems Administrator, Configuring, Administering an Maintaining Microsoft Server 2003
- MCSE- Microsoft Certified System Engineer, Configuring, Administering an Maintaining Microsoft Server 2003 As well as adding and deleting domains as needed for network
- SCSA- Suns Certified Systems Administrator, Configuring, Administering and Maintaining Solaris 9 Command line, Solaris Management console
- Cloud+, Computing model for enabling network access to a shared pool of configurable Computing resources
- CSIS- CompTIA Secure Infrastructure Specialist, Cybersecurity Specialist
- CIOS- CompTIA Operations Specialist, Operations Specialist
- Seeking Certification, CCNA
Accomplishments
- Virginia College – Perfect attendance: Summer quarter 2004, Fall quarter 2004, winter quarter 2004, spring quarter 2005, summer quarter 2005, fall quarter 2005, Spring quarter 2006
- Academic effort award winter 2004
- Academic achievement award summer 2005
- Graduated with Honors
References
Available upon request
Timeline
Release and Deployment Management
Jacobs
04.2020 - Current
Client Support Admin
Jacobs
03.2018 - 01.2020
MDA IT Service Client Support Administrator
Missile Defense Agency
10.2007 - 03.2018
MDA IT Service Client Support Administrator
Missile Defense Agency
03.2007 - 10.2007
Occupational Associate Degree – Network Engineer - Network Engineering
Virginia College At Huntsville
Calhoun Community College
University of Alabama Huntsville
Athens High School