Jason Gibson

Embassy Suites

01.2015 - Current

Delegated tasks to staff members to maximize production under tight deadlines.
Enhanced banquet operations by streamlining communication between kitchen and service staff.
Directed and managed banquet functions for Number-person event.
Increased guest satisfaction by anticipating needs and providing exceptional service during events.
Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Coordinated with vendors to provide seamless event experiences, from setup to teardown.
Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
Interpreted instructions to schedule and set up events to client specifications.
Conducted post-event evaluations to assess performance and identify areas for improvement.
Followed safety procedures and incorporated safety equipment to reduce injury and loss.
Provided exceptional service to guests by immediately addressing needs and requests.
Supervised and mentored kitchen and serving staff.
Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
Oversaw timeliness and quality of food delivery at high-volume events.