Jason Gilmartin
Olathe,KS
Summary
Dedicated customer service and account management professional with 20+ years in high-touch hospitality and recreational environments. Skilled at building lasting relationships, delivering proactive daily service, replacing/optimizing inventory to meet standards, identifying opportunities to enhance customer value, and exceeding expectations through feedback-driven improvements. Eager to leverage my expertise in operations, training, and relationship management in a new role!
Overview
25
25
years of professional experience
Work History
General Manager
Ace Pickleball Club
Olathe, KS
06.2025 - 01.2026
- Act as primary customer contact for members, proactively delivering consistent, high-quality service and building strong relationships to promote loyalty and retention.
- Manage daily inventory replenishment, product replacement, and waste reduction to ensure facilities remain fully stocked and compliant with safety standards.
- Identify member needs and implement enhancements (events, programs) that increase engagement while uncovering opportunities for additional services.
- Optimize ordering, tracking, and cost controls to maintain efficiency and support high service levels.
- Develop promotional materials in Canva and manage campaigns via Bitly to communicate safety/engagement initiatives.
- Train team on service excellence, safety protocols, and communication to uphold consistent quality and proactive issue resolution.
General Training Manager
MOD Pizza
Olathe, Kansas
09.2017 - 06.2025
- Earned multiple company awards for guest satisfaction
- 2023 Generosity Award winner - awarded to GM that best displayed servant leadership and growth of people.
- Oversaw daily customer service operations, ensuring team consistently exceeded guest expectations in a fast-paced environment.
- Managed inventory replenishment, cost controls, and waste reduction to maintain stocked supplies and operational efficiency.
- Analyzed customer feedback to implement service and product improvements, resulting in higher satisfaction and repeat visits.
- Trained and mentored team of 22-30 on standards, upselling techniques, and relationship-building to drive performance and retention.
- Proactively identified opportunities to recommend enhancements that benefited customers and supported business goals.
Tournament Coordinator
National Amateur Baseball Association
Crofton, Maryland
03.2015 - 09.2017
- Coordinated large-scale events by managing logistics, supplies, and stakeholder relationships for safe, compliant outcomes.
- Proactively addressed needs and resolved concerns to strengthen partnerships and exceed expectations.
- Managed annual internal budget ranging from $25,000 to $50,000 sourced from league fees and donations.
Customer Service & Hospitality Leadership Roles
Various High Volume Restaurants
03.2001 - 09.2017
- Delivered personalized, attentive service in high-volume settings, building rapport and using product knowledge to recommend/upsell items for enhanced experiences.
- Replaced depleted supplies, maintained cleanliness/safety standards, and resolved issues on-site to ensure compliance and guest satisfaction.
- Trained staff on service protocols, safety procedures, and customer engagement as Certified Trainer.
- Managed inventory, vendor coordination, and daily operations to support seamless service delivery and cost efficiency.
- Advanced through roles based on strong performance in relationship management, sales growth via upselling, and team leadership.
Education
Associate of Arts - Business Management
Montgomery Community College
Germantown, MD06-2004
Some College (No Degree) - Journalism And Mass Communication
Kennesaw State University
Kennesaw, GASkills
- Customer Relationship Building & Account Management
- Proactive Service Delivery & Exceeding Expectations
- Inventory Replenishment & Waste Reduction
- Upselling & Opportunity Identification
- Safety & Compliance Focus
- Team Training & Performance Standards
- Cost Control & Operational Efficiency
- Promotional Tools Applications/Marketing
Timeline
General Manager
Ace Pickleball Club
06.2025 - 01.2026
General Training Manager
MOD Pizza
09.2017 - 06.2025
Tournament Coordinator
National Amateur Baseball Association
03.2015 - 09.2017
Customer Service & Hospitality Leadership Roles
Various High Volume Restaurants
03.2001 - 09.2017
Associate of Arts - Business Management
Montgomery Community College
Some College (No Degree) - Journalism And Mass Communication
Kennesaw State University