Jason Gonzales
Austin,TX
Summary
Dependable and experienced worker in the customer service industry seeking employment and opportunity to expand upon and transfer years worth of carefully crafted and relative skills to a hospitality setting with high standards.
Overview
12
12
years of professional experience
Work History
Bartender
Emo's / Historic Scoot Inn
03.2019 - 03.2021
- Brought on and kept as a full time staff member after providing extra support during SXSW 2019
- Prioritized for high volume shifts due to experience.
Bartender
St. Roch's Bar
04.2017 - 11.2019
- Selected to work game days and high volume events due to experience
- Worked the highest grossing day in the bar's 10 year history.
Bartender
Historic Scoot Inn
11.2015 - 07.2017
- Approached by management about opportunity to join staff November 2015
- Member of team that helped remodel and upgrade bar for a grand reopening summer 2016.
Assistant Manager/Bartender
Holy Mountain
03.2014 - 09.2015
- Brought on and kept as a full time staff member after providing extra help during SXSW 2014
- Promoted to management 2015.
Bartender/Bar Back/Front Door Attendant/Expo
Rudyard's Pub
07.2009 - 10.2012
- Spent time in every position to learn, perfect, and understand all skills needed to run a bar
- Promoted to bartender November 2009.
Education
Bachelor of Science Hospitality Management -
Conrad Hilton School of Hospitality At The University of Houston
Houston, TX05.2012
Skills
- TABC and Texas Food Handler certified through 2025
- Experienced in calmly diffusing disruptive behavior
- Experienced in high volume and stressful settings
- Ability to adapt quickly to handle unconventional issues
- Ability to respond to complaints with empathy and care
- Excellent customer service skills
Timeline
Bartender
Emo's / Historic Scoot Inn
03.2019 - 03.2021
Bartender
St. Roch's Bar
04.2017 - 11.2019
Bartender
Historic Scoot Inn
11.2015 - 07.2017
Assistant Manager/Bartender
Holy Mountain
03.2014 - 09.2015
Bartender/Bar Back/Front Door Attendant/Expo
Rudyard's Pub
07.2009 - 10.2012
Bachelor of Science Hospitality Management -
Conrad Hilton School of Hospitality At The University of Houston
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