Jason Gonzalez
South Amboy,United States
Summary
Detail-oriented Field Service Analyst adept at evaluating and resolving technical issues. With 3 years of experience in IT I am seeking opportunities to further enhance my abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Field Service Analyst 1
RWJBarnabas Health
Livingston, New Jersey
10.2022 - Current
- Assisted with the statewide installation of new hardware including desktop computers, printers, and scanners
- Provided remote assistance to end users through phone calls and chat sessions.
- Administered user accounts utilizing Active Directory and oversaw user profiles.
- Troubleshot network connectivity issues including LAN and WAN connections, Wi-Fi networks, VPNs.
- Created comprehensive documentation for IT policies, processes, and standards.
- Installed operating systems, applications, patches, updates. as needed.
- Worked with physicians and nurses to resolve any hardware issues
- Managed the deployment and administration of mobile devices, including phones and tablets
- Implemented efficient vendor coordination to securely dispose of legacy hardware while protecting sensitive medical information
- Managed hardware inventory for North Jersey region
Commercial Hood Technician
A1 Commercial Kitchen Services Inc.
Tinton Falls, New Jersey
02.2020 - 10.2022
- Performed preventive maintenance on hood systems such as filters, fans, and exhaust ducts.
- Performed regular testing of fire suppression systems to ensure they are working properly.
- Evaluated ventilation fan blades for any indications of wear or harm
- Cleaned and polished stainless steel surfaces of kitchen hoods.
- Removed built-up grease from inside of exhaust ductwork using pressurized steam cleaning methods.
- Replaced worn or defective parts in existing hood systems as needed.
Water Meter Technician
Measuring and Monitoring Services
Tinton Falls, New Jersey
12.2018 - 01.2020
- Repaired or replaced malfunctioning or broken meters as needed.
- Monitored inventory levels of parts and supplies used in servicing water meters.
- Performed water meter maintenance, repair and installation in residential and commercial properties.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Managed records for installation and disposal of water meters.
Help Desk Support Analyst
DeckerWright
Tinton Falls, New Jersey
01.2018 - 11.2018
- Ensured accurate documentation and organization of all computer equipment on site.
- Created user accounts, password resets and managed access privileges on various systems.
- Responded quickly to emergency service requests for outages outside normal business hours.
- Configured operating systems, installed applications, updated drivers, and performed other system maintenance tasks.
- Provided technical assistance to customers via phone and email.
- Performed preventive maintenance activities on computer systems including antivirus updates and disk clean-up activities.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Assisted customers with instructional support and product troubleshooting.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2019
Skills
- Fluent in Spanish
- Mobile Device Management
- Active Directory
- Application support
- MS Office
- Verbal Communication
- ServiceNow
- Remote Support
- Hardware and Software Repair
- Device Installation
- Printer maintenance
- Ivanti Asset Management
- Universal Management Suite(UMS)
- Laptop Servicing
Timeline
Field Service Analyst 1
RWJBarnabas Health
10.2022 - Current
Commercial Hood Technician
A1 Commercial Kitchen Services Inc.
02.2020 - 10.2022
Water Meter Technician
Measuring and Monitoring Services
12.2018 - 01.2020
Help Desk Support Analyst
DeckerWright
01.2018 - 11.2018
High School Diploma -
Penn Foster Career School
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