Jason Gonzalez
North Bergen,NJ
Summary
Experienced in achieving financial targets across diverse industries, including value, wholesale, and luxury. Demonstrated leadership by guiding and mentoring a team of over 500 individuals, resulting in numerous promotions to roles such as general manager, operations manager, and sales support. Committed to driving success through effective management and support.
Overview
26
26
years of professional experience
Work History
General Manager
BURBERRY Garden State Plaza
03.2023 - Current
- Managed recruitment efforts across New York Metro Market covering areas like NYC, NJ, Long Island, and CT.
- Promoted over 15 candidates to General Manager, Department Manager, Operations Manager, and other roles at flagship and specialty market stores.
- Drove team engagement through learning and development initiatives.
- Implement strategic approaches to achieve KPIs and boost client retention.
- Oversaw coaching sessions to enhance client journey experience and achieve LY metrics.
- Formulated and directed strategies with Regional Operational and Asset Protection team to preserve a luxury environment and decrease shrink.
General Manager
BURBERRY Heralds Square
07.2019 - 02.2023
- Supervised six Burberry managers and twenty Macy's union members.
- Established strategic collaboration with Macys national personal shopper team to enhance consignment operations.
Department Manager of Women’s Ready To Wear, Fine Jewelry and Gown’s
Gucci Flagship Fifth Ave
12.2017 - 06.2019
- Led talent acquisition for the New York Metro Market, including New York City and surrounding areas.
- Coordinated Collection Preview, MTO, DIY and Brand Experience initiatives.
- Directed the development of client relationships for Women's Ready To Wear clientele and training programs.
- Oversaw 30+ team members, 3 Selling Supervisors, and 4 Service Coordinators.
- Managed department schedules and monitored floor zoning.
- Coached, trained, and developed staff in collaboration with Human Resources to maintain policies and procedures.
- Host Morning and Late Shift Meetings, Trainings and Executive Walk Throughs
Director Women’s Designer Ready to Wear Collections
Saks Fifth Ave
03.2017 - 12.2017
- Oversaw talent acquisition for flagship location on 5th Avenue.
- Partnered with departments like marketing, CRM, client services, sales, operations, and housekeeping to identify top talent.
- Managed, coached, and mentored two Brand Managers, ten Brand Ambassadors, and more than thirty style advisors.
- Established key methodologies guiding BA team towards consistent target overachievement.
- Direct and oversee SalesFloor, a $25M+ e-commerce online storefront for select style advisors on Saks.com
- Manage The Brunello Cucinelli, Akris Punto, Marc Jacobs, Michael Kors, Jason Wu, Derek Lam, Moncler, MaxMara, Marni, Jil Sander, Altuzzarra Boutique's and Designer Atrium Collections boutique
Director
Director Women’s Chanel Shoe Boutique & Designer Shoes
08.2016 - 02.2017
- Successfully increased volume from $35M+ to $40M+
- Direct and oversee Sales Floor, a $25M+ e-commerce online storefront for select style advisors on Saks.com
- Ensured timely and complete replenishment for The Chanel Boutique, Gucci Boutique, and Dior Assortment.
- Increased client retention by 4%.
- Collaborate with teams from Dior, Fendi, Saint Laurent, Stuart Weitzman, Chloe.
Director of Sales: Women’s Contemporary Shoes
Saks Fifth Avenue New York City
07.2013 - 08.2014
- Increased volume from $3M to $6M
- Successfully coached and developed style advisors to increase sales by 9% each month, customer satisfaction by 7% and credit card enrollment by 50%
Multi Unit Market Manager Nine West
12.2010 - 06.2013
- Oversee talent acquisition, operations and sales for a district consisting of 12 stores throughout NY, NJ, and PA
- Increase district sales volume from $12M to $12.6M for Nine West Stores
- Increased district conversion from 8% to 18%
General Manager-Talent Acquisition Point Person
Shoe Woo
05.2010 - 12.2010
Market Manager Talent Acquisition
Nine West
06.2006 - 04.2010
General Manager
Nine West
02.2006 - 06.2006
Store Manager
Enzo Angiolini
01.1999 - 02.2006
Education
Culinary Arts & Business
Johnson & Wales University
North Miami, FLSkills
- Leadership and team building
- Problem resolution
- Operations management
- Training and development
- Customer retention
- Recruitment
- Strategic planning
- Consistently meet goals
LANGUAGES
Fluent in English and Spanish – read, write and communicate effectively
Timeline
General Manager
BURBERRY Garden State Plaza
03.2023 - Current
General Manager
BURBERRY Heralds Square
07.2019 - 02.2023
Department Manager of Women’s Ready To Wear, Fine Jewelry and Gown’s
Gucci Flagship Fifth Ave
12.2017 - 06.2019
Director Women’s Designer Ready to Wear Collections
Saks Fifth Ave
03.2017 - 12.2017
Director
Director Women’s Chanel Shoe Boutique & Designer Shoes
08.2016 - 02.2017
Director of Sales: Women’s Contemporary Shoes
Saks Fifth Avenue New York City
07.2013 - 08.2014
Multi Unit Market Manager Nine West
12.2010 - 06.2013
General Manager-Talent Acquisition Point Person
Shoe Woo
05.2010 - 12.2010
Market Manager Talent Acquisition
Nine West
06.2006 - 04.2010
General Manager
Nine West
02.2006 - 06.2006
Store Manager
Enzo Angiolini
01.1999 - 02.2006
Culinary Arts & Business
Johnson & Wales University
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