Accomplished professional with 20 years in management, detail-oriented leader with proven skills in vendor relations, problem analysis and resolution, project management, and strong communication skills, with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Enterprise Physical Security Manager
Deluxe Corporation
Sandy Springs, GA
04.2022 - Current
Travel annually to 22 Deluxe locations to perform Physical Security Risk Assessments
Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
Coordinated and managed vendor relationships to meet service level agreements.
Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
Collaborated with senior management to develop and implement strategies to mitigate security risks.
Cultivated relationships with external security vendors to make additional security resources available if necessary.
Coordinated with IT personnel regarding security of digital assets and information systems.
Evaluated security systems and procedures to identify areas for improvement.
Kept team compliant with security protocols and appearance standards.
Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
Managed security policies and procedures to promote safety and security of personnel and assets.
Monitored and maintained CCTV and access control systems to protect personnel and assets.
Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Determined security budgets and identified opportunities to optimize resource utilization.
Responded swiftly to security incidents and effectively resolved security issues.
Delivered regular security awareness programs to educate personnel on security measures and protocols.
Facility Manager
Deluxe Corporation
Atlanta, GA
12.2019 - 04.2022
Managed construction projects for Mother’s Room, Fitness Center, IT Solutions Office, new Conference Room, New Facility Office and Café Micro Market
Led facility management staff and consultants in producing business plan that focused on facility operations.
Evaluated facility operations and personnel for safety and health regulations compliance.
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Monitored electricity, gas and water systems for proper function to minimize costs.
Maintained inventory and ordered supplies to keep facility resources readily available.
Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
Conducted inspections of facility grounds, external structure, systems and equipment.
Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
Oversaw annual budget to handle supply, labor and maintenance needs.
Ordered, maintained and distributed supplies and inventory.
Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
Reviewed and oversaw construction and renovation projects.
Prepared reports and schedules with accuracy.
Supervised staff of 1 in day-to-day activities.
Assistant Facility Manager
Synchrony Bank
Alpharetta, GA
02.2015 - 12.2019
Provided support to Facility Manager to ensure successful management of Synchrony Bank campus totaling 351,920 square feet
Assisted Facility Manager in completing site refresh project of (3) floors
Coordinated moves of over 300 employees to complete floor refresh
Maintain and update seating utilizing ProLease Real Estate Lease Administration Software for Alpharetta Locations
Provided support to Site Leaders on their team events with location and set up
Monitor ServiceNow ticketing queue for site
Utilize P-Card to pay monthly invoices in upwards of $15,000 - $20,000
APCO signage – worked with installer on location and created internal signage for site
Scheduled and organized Shred-it onsite purging for each floor during refresh projects
Directed disposal of over 300 file cabinets and old furniture from each floor during refresh projects
Coordinated delivery and removal of all Xerox multi-functional devices and scheduled training for employees
Responsive to issues with vendors and corrective actions
Mailroom oversight of 12 employees
Senior Canon Site Manager
Canon Business Process Services
Duluth, GA
06.2003 - 02.2015
Responsible for staff of nine employees and management of client’s business service centers at three locations
Generated $101,333 in additional income from a Records Management project that lasted from Jan’06-Feb’08
Trained staff and managed a 9-million impression Records Management e-library for Regulatory Affairs
Managed nine-month Records Management project at two satellite Merial sites
Managed Records Management project for client’s Intellectual Property department that totaled $57,410
Managed five month scanning project of 600 lab notebooks totaling $3,722.67 for Merial’s archival department
Implemented an $88,000 cost saving to client by switching from Office Depot to Corporate Express
Created and implemented new standard operating procedures to maximize efficiency of client’s service center
Trained client on over forty Multi-Functioning copier machines
Achieved a successful launch of Staples rollout at Merial’s corporate headquarters in Atlanta and US based satellite sites
Managed office supplies for client’s 500+ corporate office
Assisted Procurement department with negotiating and purchasing two high speed production copiers for onsite service center totaling $604,000
Implemented cash back toner cartridge recycling program for client that totaled $1,166 from Jan’06-Jan’08
Trained Canon staff on how to handle hazardous materials coming through the mail
Assisted Facilities Department during construction projects
Featured in the OBServer national newsletter for generating additional revenue by acquiring Records Management projects
Assumed responsibility for personnel deployed to work site.
Interviewed, hired, and trained new workers.
Education
Some College (No Degree) - Business Management
Troy University
Troy, AL
04.2008 - 05.2014
Courses in Computer Information Systems - Computer Information Systems
Georgia Perimeter College
Clarkston, GA
01.2001 - 05.2003
Skills
Project Management
Operations management
Staff Management
Vender Management
Implementation Management
Bank security expert
Security issues troubleshooting
Security / Fire Alarm Systems
Timeline
Enterprise Physical Security Manager
Deluxe Corporation
04.2022 - Current
Facility Manager
Deluxe Corporation
12.2019 - 04.2022
Assistant Facility Manager
Synchrony Bank
02.2015 - 12.2019
Some College (No Degree) - Business Management
Troy University
04.2008 - 05.2014
Senior Canon Site Manager
Canon Business Process Services
06.2003 - 02.2015
Courses in Computer Information Systems - Computer Information Systems
Industrial Security Manager / Physical Security Specialist at Bureau of Engraving and PrintingIndustrial Security Manager / Physical Security Specialist at Bureau of Engraving and Printing
Physical Security Specialist/Security Manager at Naval Special Warfare Group 2Physical Security Specialist/Security Manager at Naval Special Warfare Group 2