Jason Gruber
Baldwin,NY
Summary
Articulate, energetic and results-oriented professional adept at providing administrative and logistical support for various projects, programs and initiatives. I'm also a knowledgeable customer service professional with extensive experience in the utilities and restaurant industry.
Overview
6
6
years of professional experience
Work History
Clerical Administrative Assistant
Consolidated Edison Company Of New York
03.2022 - Current
- Developed strategies to streamline and improve office procedures.
- Created and delivered presentations to executives and department heads.
- Developed and updated spreadsheets and databases to track, analyze, and report on vendor contracts.
- Built and maintained excellent customer relationships through timely response to inquiries.
- Worked independently and diligently to facilitate easier payment methods for vendors.
- Mastered critical Oracle modules.
- Supported and collaborated with all members of the CECONY Corporate Affairs team.
- Scheduled meetings and booked travel accomodations for directors and managers.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Customer Service Representative
Con Edison Of New York
09.2020 - 03.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved nearly 50 customer inquiries with regards to credit, energy efficiency, rate evaluation, emergencies and online accounts daily
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Certified Trainer
Olive Garden
06.2019 - 03.2020
- Provided engaging and welcoming interactions with hundreds of customers
- Promoted to certified trainer from host within four months of employment
- Performed as head communicator and restaurant ambassador for Olive Garden
- Educated incoming bartenders, hosts and servers on policies and expectations
Education
Bachelor of Science - Broadcast Digital Journalism
Syracuse University
Syracuse, NY05.2019
Skills
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Microsoft Office Proficiency
- Public Speaking
- Project Management
- General Office Skills
- Oracle
Timeline
Clerical Administrative Assistant
Consolidated Edison Company Of New York
03.2022 - Current
Customer Service Representative
Con Edison Of New York
09.2020 - 03.2022
Certified Trainer
Olive Garden
06.2019 - 03.2020
Bachelor of Science - Broadcast Digital Journalism
Syracuse University
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