JASON HARRISON
Seneca,SC
Summary
As a coordinated and composed worker with four years of customer service experience, and over ten years of troubleshooting. I'm adaptable to any work scenario, and resilient in high-pressure situations, while remaining results-driven and task-oriented. I am a great addition to a team or individual role, as I'm able to grow substantially to fill my role, create workplace bonds and relationships, and learn everything I can to accomplish the mission. Currently, I'm trying to find a way to foray out of the frontline retail industry and branch into other work. Bring my upfront service skills, utilize them, and apply new knowledge to fill any role, garner more experience, and diversify my skills.
Overview
8
8
years of professional experience
Work History
Appliance Sales Specialist
Lowes Home Improvment
Seneca, SC
01.2024 - 10.2024
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Trained and mentored new professionals in appliance sales and customer service and led full store sales seminars.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
- Shared information on product features for various items to help customers make correct buying decisions.
- Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
- Placed special orders or called other stores to find desired items.
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
Mobile Expert
T-Mobile
Seneca, SC
09.2021 - 11.2023
- Served and sold to customers, while providing a best-in-class customer experience, and building loyalty.
- Provide excellent customer service to clients.
- Completed training on the T-Mobile in-store experience, new skills and processes, and knowledge of systems and reference resources.
- Consistently leveraged digital tools in interactions and onboarding.
- Installed firmware updates on mobile phones to ensure they are running the latest version of the operating system.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Tracked sales trends within the industry to stay informed about the newest technologies and products available.
- Conducted product demonstrations to customers in store or remotely via video chat or phone call.
Automotive Technician
Firestone Auto Care
Anderson, SC
03.2017 - 07.2019
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Conducted test drives before and after repair services.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Communicated effectively with customers about repair progress and costs involved.
- Monitored shop equipment to maintain safe working condition.
- Kept detailed records of repairs, labor involved and parts used.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Tech Support/ IT Help Desk
Staples
Seneca, SC
10.2016 - 03.2017
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Seneca High School
Seneca, SC06-2015
Skills
- Computer Networking
- Critical thinking skills
- Customer service
- Communication skills
- Problem-solving skills
- Organization and time management skills
- Goal oriented
Awards
- Google: The Bits and Bytes of Computer Networking
- High School Diploma
Timeline
Appliance Sales Specialist
Lowes Home Improvment
01.2024 - 10.2024
Mobile Expert
T-Mobile
09.2021 - 11.2023
Automotive Technician
Firestone Auto Care
03.2017 - 07.2019
Tech Support/ IT Help Desk
Staples
10.2016 - 03.2017
High School Diploma -
Seneca High School
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