Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Damon Gessman

Winnsboro,TX

Summary

Dynamic and results-driven professional with extensive experience at Lowe's Home Improvement, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and achieving project goals through effective delegation and problem resolution. Recognized for fostering a positive work environment and driving employee performance. Diligent Merchandising Service Manager with proven success in leading teams and optimizing departmental workflow. Leveraged leadership skills to enhance team performance and streamline operations. Demonstrated expertise in conflict resolution and strategic planning.

Overview

36
36
years of professional experience

Work History

Department Supervisor

Lowes Home Improvment
12.2020 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.

Service Writer

Texas Country Ford
10.2019 - 12.2020
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Department Supervisor

Lowes Home Improvment
01.2010 - 03.2019
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.

Reset Merchandiser

Advantage Sales And Marketing
03.2009 - 06.2010
  • Expedited completion of reset projects through meticulous organization and prioritization of tasks.
  • Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
  • Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
  • Earned recognition from store management for consistently meeting or exceeding expectations in both speed and quality of work.

Assistant Store Manager

Brookshire Grocery
02.1989 - 04.2000
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Education

High School Diploma -

Sulphur Springs High School
Sulphur Springs, TX
05.1989

Skills

  • Customer service
  • Workplace safety
  • Problem resolution
  • Problem-solving
  • Time management
  • Leadership skills
  • Team supervision
  • Promotions execution

Languages

English
Full Professional

Timeline

Department Supervisor

Lowes Home Improvment
12.2020 - Current

Service Writer

Texas Country Ford
10.2019 - 12.2020

Department Supervisor

Lowes Home Improvment
01.2010 - 03.2019

Reset Merchandiser

Advantage Sales And Marketing
03.2009 - 06.2010

Assistant Store Manager

Brookshire Grocery
02.1989 - 04.2000

High School Diploma -

Sulphur Springs High School

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