Katrina Michels
Merchandiser
Kalispell,Montana
Summary
Dynamic Merchandising Associate with a proven track record at Lowe's Home Improvement, excelling in customer service and merchandise planning. Enhanced sales through strategic planogram design and visually appealing displays. Reliable and professional, I thrive in team environments, consistently improving stock control and store layout to elevate the customer experience.
Overview
8
8
years of professional experience
1
1
Language
Work History
Merchandising Associate
Lowes Home Improvment
Kalispell, MT
01.2019 - Current
- Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
- Collaborated with store team to execute promotional events and seasonal displays, driving sales growth.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Supported operational efficiency with routine maintenance of fixtures, signage, and lighting systems within the store environment.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Carried out plan-o-grams and layouts that maximized sales.
- Improved product visibility by creating eye-catching merchandise displays.
Medical Scheduler
Flathead Orthopedics
Kalispell, Montana
01.2017 - 07.2017
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Education
High School Diploma -
National Institute of Technology
Long Beach, CA05-2006
High School Diploma -
Continent Academy
Coral Gables, United States 05.2001 -
Skills
Teamwork
Customer service
Reliable and punctual
Merchandise planning
Maintaining stock levels
Pricing and shelf labeling
Planogram design
Visual displays
Stock control
Store layout design
Problem-solving
Timeline
Merchandising Associate
Lowes Home Improvment
01.2019 - Current
Medical Scheduler
Flathead Orthopedics
01.2017 - 07.2017
High School Diploma -
Continent Academy
05.2001 -
High School Diploma -
National Institute of Technology
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