Jason Hatch
Grand Blanc
Summary
Dynamic General Manager with a proven track record at Genesee Mall Realty, excelling in operations management and customer relationship management. Enhanced tenant satisfaction through strategic initiatives and effective lease negotiations. Strong leadership skills fostered team collaboration, driving profitability and operational efficiency while maintaining safety compliance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Genesee Mall Realty
01.2021 - 03.2025
- Directed operational strategies to optimize tenant satisfaction and retention.
- Implemented cost control measures, enhancing profitability across diverse retail spaces.
- Managed lease negotiations, ensuring favorable terms for both tenants and ownership.
- Oversaw property maintenance protocols, improving operational efficiency and safety compliance.
Security Director
Genesee Valley Mall
01.2020 - 01.2021
- Developed and implemented security protocols to enhance safety across the mall premises.
- Led a team of security personnel, ensuring effective monitoring and incident response procedures.
- Coordinated with local law enforcement to address security concerns and improve community relations.
- Conducted regular training sessions for staff on emergency preparedness and crisis management protocols.
- Analyzed incident reports to identify trends and develop proactive measures for risk mitigation.
- Oversaw budget management for security operations, optimizing resource allocation without compromising safety standards.
- Collaborated with mall management to design strategies that enhance customer experience while maintaining security integrity.
Line Worker
General Motors
08.2008 - 09.2018
- Operated machinery to assemble automotive components efficiently.
- Conducted quality checks on finished products to ensure adherence to specifications.
- Collaborated with team members to optimize workflow and minimize production delays.
- Maintained a clean and organized work area to enhance safety standards.
Escort Driver/Postal Clerk
United States Marine Corps
06.2003 - 06.2007
- Operated specialized military vehicles in various conditions, ensuring safe transport of personnel and equipment.
- Conducted routine vehicle inspections and maintenance to uphold operational readiness and safety standards.
- Collaborated with team members to develop efficient travel routes, optimizing time and resource usage.
- Assisted in training new drivers on protocols, safety measures, and navigation systems for mission success.
Education
Masters - Business Administration And Management
American InterContinental University
Schaumburg, IL03.2022
Bachelors - Criminal Justice
American InterContinental University
Schaumburg, IL08.2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Customer relationship management
- Staff supervision
Certification
ALICE certified instructor
Timeline
General Manager
Genesee Mall Realty
01.2021 - 03.2025
Security Director
Genesee Valley Mall
01.2020 - 01.2021
Line Worker
General Motors
08.2008 - 09.2018
Escort Driver/Postal Clerk
United States Marine Corps
06.2003 - 06.2007
Masters - Business Administration And Management
American InterContinental University
Bachelors - Criminal Justice
American InterContinental University