Jason Hawkins
Uxbridge,MA
Summary
Network Analyst talented at monitoring and resolving highly technical issues efficiently to maintain uptime and increase productivity levels.
Overview
8
8
years of professional experience
Work History
Network Analyst
Crown Castle USA
06.2020 - Current
- Responsible for the 24x7x365 monitoring of all critical systems and network monitoring.
- Improved network performance by analyzing and optimizing configurations.
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Enhanced network security with regular software updates and patches.
- Provided support during high-traffic periods, maintaining optimal performance levels under pressure.
- Proficient in troubleshooting in Adva, Juniper, Cisco, Alcatel-Lucent, Ciena, Turin, and other network related gear to identify the trouble.
NOC Technician
Crown Castle USA
04.2018 - 06.2020
- Enhanced network performance by monitoring and troubleshooting system issues and outages.
- Reduced downtime for clients by providing timely resolution of technical problems.
- Ensured smooth network operations by configuring and maintaining hardware, software, and other related components.
- Collaborated with team members on network upgrades and expansions, resulting in increased efficiency and productivity.
- Maintained accurate documentation of network infrastructure, updates, incident reports, and resolutions for future reference.
- Improved response time to critical incidents by proactively monitoring network alarms and alerts.
- Supported end-users by providing remote technical assistance when needed.
- Optimized equipment performance by performing routine maintenance tasks such as firmware upgrades.
Trouble Resolution Specialist II
Windstream Communications, Inc.
04.2016 - 04.2020
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
- Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.
Education
Associate of Science - Business Administration
Quinsigamond Community College
Worcester, MA05.2009
Skills
- Documentation and Reporting
- Remote Access Support
- Network Performance Monitoring
- Network Troubleshooting
Timeline
Network Analyst
Crown Castle USA
06.2020 - Current
NOC Technician
Crown Castle USA
04.2018 - 06.2020
Trouble Resolution Specialist II
Windstream Communications, Inc.
04.2016 - 04.2020
Associate of Science - Business Administration
Quinsigamond Community College
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