Jason Hawkins
Uxbridge,MA
Summary
Network Analyst talented at monitoring and resolving highly technical issues efficiently to maintain uptime and increase productivity levels.
Overview
8
8
years of professional experience
Work History
Network Analyst
Crown Castle USA
2020.06 - Current
- Responsible for the 24x7x365 monitoring of all critical systems and network monitoring.
- Improved network performance by analyzing and optimizing configurations.
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Enhanced network security with regular software updates and patches.
- Provided support during high-traffic periods, maintaining optimal performance levels under pressure.
- Proficient in troubleshooting in Adva, Juniper, Cisco, Alcatel-Lucent, Ciena, Turin, and other network related gear to identify the trouble.
NOC Technician
Crown Castle USA
2018.04 - 2020.06
- Enhanced network performance by monitoring and troubleshooting system issues and outages.
- Reduced downtime for clients by providing timely resolution of technical problems.
- Ensured smooth network operations by configuring and maintaining hardware, software, and other related components.
- Collaborated with team members on network upgrades and expansions, resulting in increased efficiency and productivity.
- Maintained accurate documentation of network infrastructure, updates, incident reports, and resolutions for future reference.
- Improved response time to critical incidents by proactively monitoring network alarms and alerts.
- Supported end-users by providing remote technical assistance when needed.
- Optimized equipment performance by performing routine maintenance tasks such as firmware upgrades.
Trouble Resolution Specialist II
Windstream Communications, Inc.
2016.04 - 2020.04
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
- Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.
Education
Associate of Science - Business Administration
Quinsigamond Community College
Worcester, MA05.2009
Skills
- Documentation and Reporting
- Remote Access Support
- Network Performance Monitoring
- Network Troubleshooting
Timeline
Network Analyst
Crown Castle USA
2020.06 - Current
NOC Technician
Crown Castle USA
2018.04 - 2020.06
Trouble Resolution Specialist II
Windstream Communications, Inc.
2016.04 - 2020.04
Associate of Science - Business Administration
Quinsigamond Community College
Similar Profiles
Sean TooleySean Tooley
Network Operations Technician at Crown Castle USANetwork Operations Technician at Crown Castle USA
SACHIN K SHINDESACHIN K SHINDE
Network Operations Technician at Crown Castle USANetwork Operations Technician at Crown Castle USA
J. Leigh BennettJ. Leigh Bennett
Real Estate Manager at Crown Castle USAReal Estate Manager at Crown Castle USA