Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jason Hernandez

Charlotte,NC

Summary

Seeking a rewarding career opportunity Utilizing interpersonal skills, Customer Service Experience, data entry, computer knowledge, and organizational skills Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

2
2
years of professional experience

Work History

Team Lead

Panera Bread
05.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Adjusted equipment to meet different productivity levels.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Provided primary customer support to internal and external customers.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills

Team Member

Walmart, 7735 N Tryon St
01.2022 - 04.2022
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Team Lead

Pizza Hut
06.2021 - 12.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

GED -

Julius Chambers High School
7600 Ibm Dr, Charlotte, NC 28262
06.2023

Skills

  • Documentation
  • Safe Work Practices
  • Heavy Lifting
  • Job Assignments
  • Safety Procedures
  • Operational Efficiency and Safety
  • Task Prioritization
  • Customer Loyalty
  • Quality Control
  • Crew Coordination
  • Customer Service and Assistance
  • Active Listening
  • Sales Expertise

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Team Lead

Panera Bread
05.2022 - Current

Team Member

Walmart, 7735 N Tryon St
01.2022 - 04.2022

Team Lead

Pizza Hut
06.2021 - 12.2021

GED -

Julius Chambers High School

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Jason Hernandez