Jason Hernandez
Gainesville,FL
Summary
Dedicated and results-driven professional with a strong background as a Mobile Expert, complementing my experience as a Team Lead in the food industry, Management at Casa Blanca and Sales at Bluegreen Vacations. With over Four years of experience in customer service, and technical expertise in the retail sector, coupled with my project management skills in the construction and renovation industry, I have consistently demonstrated the ability to lead and motivate teams, provide exceptional customer experiences, achieve sales targets, and successfully oversee and deliver construction projects. Seeking a new opportunity to leverage my diverse skills and contribute to the success of a dynamic organization.
Overview
4
4
years of professional experience
Work History
Salesperson
Bluegreen Vacations
Gainesville, FL
10.2023 - Current
- Assisted customers in selecting appropriate products or services for their needs.
- Adhered to company initiatives and achieved established goals.
- Listened to customer needs to identify and recommend best products and services.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
Project Manager
Casa Blanca Renovations
Gainesville, FL
07.2023 - Current
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Developed and maintained project plans, timelines, and budgets.
- Inspected job sites regularly to verify safety protocols were being followed and that work was progressing in accordance with established guidelines.
- Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
Mobile Sales Expert
OSL Retail Services
North Bergen, NJ
10.2022 - 07.2023
- Greeted customers and provided product information.
- Assisted customers in selecting appropriate products based on their needs.
- Provided technical support for customer inquiries regarding mobile device functions.
- Provided training to new sales associates on the product line and store policies.
- Maintained detailed records of stock inventory and replenished merchandise as needed.
- Organized promotional events to increase sales of new products or services.
- Developed relationships with customers by providing excellent customer service.
- Maintained a clean work environment by organizing shelves, counters, and displays according to company standards.
Team Lead
Panera Bread
Jersey City, NJ
08.2020 - 10.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved customer concerns and complaints promptly, enhancing customer loyalty and repeat business.
- Demonstrated exceptional leadership skills by effectively associates in a fast-paced, customer-focused environment.
Skills
- Leadership and team management
- Inventory management
- Customer service and conflict resolution
- Inventory management
- Training and coaching
- Sales and product knowledge
- Technical troubleshooting
- Communication and interpersonal skills
- Closing Techniques
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Salesperson
Bluegreen Vacations
10.2023 - Current
Project Manager
Casa Blanca Renovations
07.2023 - Current
Mobile Sales Expert
OSL Retail Services
10.2022 - 07.2023
Team Lead
Panera Bread
08.2020 - 10.2022