Jason Hernandez
Tolleson,AZ
Summary
Dynamic and dedicated professional thriving in a team settings while ensuring satisfaction and operational efficiency. Organized and dependable, successful at managing multiple priorities with positive attitude. Willingness to take on challenges and responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Hostess Server
Hole 'n One
Sun City West, AZ
09.2016 - 08.2017
- Provided excellent customer service
- Re-filled individual condiment containers on each table
- Presented menus to patrons and answered questions about menu items, making recommendations upon request
- Managed guest checks, collected cash and processed credit cards
- Cleared and re-set tables at conclusion of each guest meal
- Cleaned work areas, equipment, utensils, dishes, and silverware
- Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
- Answered telephone calls and responded to inquiries.
- Executed daily production lists and goals
Sonic Car Hop
Sonic Drive-In
Surprise, AZ
10.2014 - 09.2016
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared fountain drinks and ice cream items.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Reported to each shift on time and ready to work.
Direct Support Professional
Unified Residential Group Homes
Sun City, AZ
10.2024 - Current
- Provided direct assistance to individuals with disabilities in daily living activities.
- Applied personalized care plans to address unique needs and preferences.
- Coordinated recreational activities to enhance social skills and community involvement.
- Monitored and documented behavioral changes to ensure optimal support strategies.
Warehouse Associate
Macy Warehouse
Goodyear, AZ
10.2021 - 10.2021
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Received and inspected incoming shipments, ensuring accuracy and quality compliance.
- Coordinated with team members to enhance workflow efficiency during peak operations.
Education
High School Diploma - undefined
Dysart High School
El Mirage, AZ2016
Skills
- Fast and efficient service worker
- Proficient in cash management
- Strong client relations
- Creative problem solver
- Credit card processing
- Cash flow management
- Restaurant operations
- Customer-oriented
- Organized multi-tasker
- Able to lift 50-70 pounds
- Friendly and helpful
- Quick learner
- Dedicated team player
Accomplishments
- Customer Service
Timeline
Direct Support Professional
Unified Residential Group Homes
10.2024 - Current
Warehouse Associate
Macy Warehouse
10.2021 - 10.2021
Hostess Server
Hole 'n One
09.2016 - 08.2017
Sonic Car Hop
Sonic Drive-In
10.2014 - 09.2016
High School Diploma - undefined
Dysart High School