Hi, I’m
Autumn Sossaman
Pittsburgh,PA
Summary
Motivated professional with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable professional successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
4
Certification
Work History
Spork
Hostess Server
02.2016 - 03.2019
Job overview
- Spork
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Communicated clearly and positively with co-workers and management
- Resolved guest complaints promptly and professionally
- Followed all established restaurant practices and procedures
- Took initiative to find extra tasks when scheduled duties were completed.
Spork
Office Manager
02.2016 - 03.2019
Job overview
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Education
CCAC - Community College of Allegheny CountyPittsburgh, PA
Paralegal from Law
University Overview
School
It’s okay to brag about your GPA, and honors. Feel free to summarize your coursework too.
Month Year
Degree Title, School
It’s okay to brag about your GPA, and honors. Feel free to summarize your coursework too.
Skills
- Excel Spreadsheets
- Results- oriented
- Self-directed
- Strong interpersonal skills
- Time management
- Resourceful
- Business writing
- Dedicated team player
- Dining Customer Service
- Price Memorization
- Guest Relations Management
- Assist Customers
- Quality Control
- Suggestive Selling
- Train Employees
- Service Prioritization
- Active Listening
Accomplishments
- Increased office organization by developing more efficient filing system and customer database protocols
- Promoted to office manager after two months of employment
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude
- Successfully planned and executed corporate meetings, lunches and special events for groups of 20+ employees.
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Hostess Server
Spork
02.2016 - 03.2019
Office Manager
Spork
02.2016 - 03.2019
CCAC - Community College of Allegheny County
Paralegal from Law
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