Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julia Lopez

Rialto,CA

Summary

Meticulous Hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.

Overview

2
2
years of professional experience

Work History

Hostess

The State Restaurant
06.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Cashier

Shakey’s Pizza Parlor
05.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Completed daily inspections of assigned areas, identifying potential hazards or issues requiring corrective action.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.

Education

Pre-Nursing -

California State University
San Bernardino, CA
06.2026

High School Diploma -

Wilmer Amina Carter High School
Rialto, CA
06.2022

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Hospitality service expertise
  • Excel Spreadsheets
  • Document Management
  • Filing systems knowledge
  • Time Management
  • Verbal Communication
  • Scheduling

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Hostess

The State Restaurant
06.2024 - Current

Cashier

Shakey’s Pizza Parlor
05.2023 - 08.2023

Pre-Nursing -

California State University

High School Diploma -

Wilmer Amina Carter High School

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Julia Lopez