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Jason Hernandez
West Palm Beach,FL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Unit First Sergeant (RESERVIST)
United States Air Force
03.1998 - Current
- Serve as the focal point for readiness, health, morale, welfare, and quality of life issues for personnel.
- Proven track record as a trusted advisor to senior executives, managing complex employment issues.
- Expert at coaching leadership, mitigating organizational risk, and ensuring the consistent application of standards.
- Conducted sensitive internal investigations with high discretion, ensuring due process and confidentiality.
- Leveraged data from climate surveys and unit assessments to identify engagement risks.
- Standardized the application of Air Force Instructions (equivalent to Company Policy) and ensured compliance.
- Managed complex drug and alcohol programs (DDRP), ensuring zero-fail compliance with standards.
- Oversaw the integration and onboarding of new personnel, ensuring a seamless transition.
- Administered standards equivalent to Collective Bargaining Agreements (CBAs) by interpreting and applying policies.
- As Aerial Port Logistics Supervisor for passengers, supervised cargo and passenger movement, maintaining records and reports. Developing and executing new growth directives.
Relationship Banker
Truist Bank
03.2018 - 10.2025
- Support team sales processes and refer complex client needs to specialists.
- Build long-term relationships with clients in-person and by phone on loans, reconciliations, equities. Address clients' financial needs with appropriate product recommendations.
- Client Advocacy! Sit down with individuals and families to understand their 'why'—whether that's buying a first home, saving for college, or managing a small business—and map out a plan to get them there.
- Proactive Growth! Spend a portion of the day reaching out to existing clients via phone or email to conduct 'financial health checks' and identify new opportunities.
- The 'One Truist' Bridge! A high-level generalist. When a client's needs get complex, seamlessly hand them off to internal partners in Mortgage, Wealth Management, or Investment services.
Business Manager
Edison Parkfast, Inc
09.2013 - 08.2017
- Managed a large hospitality and parking company, leading a team of 25+ employees. Achieved top 3 customer service ratings through effective coaching.
- Maintained productivity and professionalism with auditors and district managers. Maximized profit and beat budget goals, reducing costs and claims by over $6M.
- Reduced accident reports by 75% and increased garage capacity by 25%, leading to a 40% revenue increase.
- Inspected and reported on multi-site operations' deficiencies. Revised and implemented performance through appraisals and disciplinary actions.
- Approved and coded invoices, submitting them to accounting for payment. Complied with invoicing procedures for rent and special services.
- Reviewed and prepared monthly operating statements for accuracy. Collected and reconciled tenants' payments and ledgers.
- Established and maintained tenant insurance, sales, and warranty files. Verified operating expenses for reconciliation purposes and assisted with generating reconciliation calculations and letters.
Security Forces Supervisor/Instructor
U.S. Air Force
03.1998 - 12.2010
- Managed administration, resource planning, safety coordination, and operations for a range serving complex 30 separate organizations in Europe.
- Created schedules and communicate with customers for scheduling requirements. Write reports and submit documentation.
- Serve as a consultant and advisor to Director on safety, operations, and specific issues.
- Formulated safety guidelines and policies and provide operational guidance. Assure customers adhere to safety policies and procedures.
- Lead and managed instructor teams to teach 1500 military personnel in Kuwait, Oman and Saudi Arabia.
- Supervised management projects, peer appraisals, team interviewing, and work schedules to sustain production.
- Revised and implemented work schedules, effective working relationships to increase productivity, met war demands.
- Evaluated classroom and live fire weapons training for the second largest Combat Arms training mission in US Air Force.
- Formalized and streamlined organizational training program via five day (JIT) just in time training course; lauded by leadership.
- Evaluated classroom training for the second largest unit in Air Force Europe.
- Consulted developmental opportunities and guidance for direct reports and ensure cross training.
- Managed On-Job-training records for Unit Compliance Inspection.
- Manage team performance via performance appraisals and taking disciplinary actions when warranted.
- Military Instructor for familiarization and qualification training prior to personnel Presidential 'surge' deployment.
- Adapted organizational instructions garnering Outstanding Organizational Awards.
Education
Master of Science - Criminal Justice
Community College of The Air Force
San Antonio06-2002
Bachelor of Science - Business Administration
Hawaii Pacific University
Honolulu06-2003
Associate of Applied Science - Criminal Justice
Community College of The Air Force
San Antonio06-2002
Skills
- Resilient Leader
- Team Builder
- Friendly, positive attitude
- Disciplined
- Customer service
- Problem-solving
- Result Oriented
Certification
Active Secret Clearance
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Truist Bank
03.2018 - 10.2025
Business Manager
Edison Parkfast, Inc
09.2013 - 08.2017
Unit First Sergeant (RESERVIST)
United States Air Force
03.1998 - Current
Security Forces Supervisor/Instructor
U.S. Air Force
03.1998 - 12.2010
Master of Science - Criminal Justice
Community College of The Air Force
Bachelor of Science - Business Administration
Hawaii Pacific University
Associate of Applied Science - Criminal Justice
Community College of The Air Force