Jason Hollenbeck
Delano,MN
Summary
Experienced leader with 15+ years of experience in Directing F&B and Hospitality industries with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Maintained all requirements for alcohol safety, sanitation, and safe-serve certified.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations
Chartwells Higher Education
09.2023 - Current
- Led daily operations across multiple departments, internal and external, ensuring seamless coordination and efficient execution of tasks within the departments.
- Managed budgets P&L statements, and forecasts effectively, adhering to financial targets while prioritizing guest satisfaction.
- Successfully managed cross-functional teams for maximum efficiency and collaboration as well as conducted regular performance reviews to assess team progress, and guidance for continuous improvement.
- Collaborated with executive teams to develop business strategies aligned with organizational goals and objectives.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Director of Operations
Mintahoe Catering
03.2022 - 09.2023
- Coordinated all logistics of off-premise events, including transportation arrangements for catering equipment and staff members,including but not limited to Nicollet Island Pavilion, Leopold Mansion, The Van Duson Mansion, The Boat Club, Science Museum, and other Various locations around Minnesota.
- Trained and managed over 170 team members as well as 6 department managers to deliver top-notch service during large-scale catering functions.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Analyzed business operations and implemented strategies to define, implement, and revise operational policies and guidelines for cohesiveness.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
Director of Food and Beverage
Marriott Minneapolis Airport
01.2021 - 03.2022
- Directed all aspects of the food and beverage operations for multiple sectors of the hotel. Restaurant Bistro 79, coffee bar, The Outlets, Concierge, Banquet Department, and lobby bar.
- Delivered Budget, forecasts and planning all products as well as any equipment needed for all outlets,maximizing products, quality and cost.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations, leading to client retention.
- Hired, trained and managed staff development, schedule, and payroll while planning and staying within my budget and forecasts.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Director of Food and Beverage
DoubleTree Suites by Hilton
01.2018 - 05.2020
- Directed all aspects of Food and Beverage operations for the Restaurant North, The Outlets, Room Service, Culinary, Banquet Department and Starbucks.
- Ordered all Food and Beverage from US Foods, Reinhart, Starbucks, linen, and all equipment for all outlets daily, maximizing products, quality, and cost.
- Attended weekly meetings on P&L and operations, exceeding weekly and monthly goals.
- Trained and developed 60+ employees, supporting their strengths while maximizing productivity and morale.
- Redeveloped their inventory systems by organizing, labeling and placement according to inventory sheets.
Premium Clubs Manager
US Bank Stadium
08.2017 - 01.2018
- Managed up to 40 employees each event, utilizing about 70% Temps with multiple action stations and multiple bars in the FMP Private Club.
- Successfully executing $70,000 in revenue per event with all events sold out,1941 people served daily.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Audited stand sheets, POS Troubleshooting, Onsite Contact for any Viking Personnel, Health Inspector and guests of the stadium.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Director of Food and Beverage
Ramada Hotel
01.2012 - 08.2017
- Efficiently manage multiple groups simultaneously in the 56,000 sq. ft. of Banquet event space.
- Managed, scheduled, and trained up to 75 banquet/ restaurant staff, Union property (Local 17), incorporating and delivering high service standards.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Associate - Liberal Arts
Normandale Community College
Bloomington, MN01.2012
Skills
- Catering Management
- Restaurant Management
- Team Development
- Costs Reduction
- Business relationships
- Quality Control
- Judgement and Decision Making
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
Certification
- ServSafe Food Handler's Certification
Timeline
Director of Operations
Chartwells Higher Education
09.2023 - Current
Director of Operations
Mintahoe Catering
03.2022 - 09.2023
Director of Food and Beverage
Marriott Minneapolis Airport
01.2021 - 03.2022
Director of Food and Beverage
DoubleTree Suites by Hilton
01.2018 - 05.2020
Premium Clubs Manager
US Bank Stadium
08.2017 - 01.2018
Director of Food and Beverage
Ramada Hotel
01.2012 - 08.2017
- ServSafe Food Handler's Certification
Associate - Liberal Arts
Normandale Community College
Similar Profiles
Jennifer JimenezJennifer Jimenez
Supervisor at Chartwells Higher EducationSupervisor at Chartwells Higher Education
Zy’Keasha BuckinghamZy’Keasha Buckingham
Food Handler at Campus Association USA, Chartwells Higher EducationFood Handler at Campus Association USA, Chartwells Higher Education
Mya ROBINSONMya ROBINSON
Food Service Worker at Chartwells Higher Education Dining ServicesFood Service Worker at Chartwells Higher Education Dining Services