Jason Hooper

• Oversee daily route operations, ensuring timely service delivery and customer satisfaction.
• Establish strong relationships with clients via daily Goodwill visits, addressing concerns promptly to maintain high levels of service satisfaction and customer retention.
• Collaborate with sales team to identify growth opportunities and expand existing customer base.
• Foster a positive work environment that encourages teamwork and open communication among all departments.
• Manage personnel effectively through daily business meetings, fostering accountability, responsibility, professionalism while delegating tasks efficiently.
• Manage fleet maintenance of 20 vehicles, schedule Preventative Maintenance, ensure vehicles are safe and have valid DOT and state inspections.
• Execute regular performance reviews, delivering constructive feedback and strategic growth plans for route expansion through internal sales.

• Oversaw daily production operations, ensuring adherence to safety and quality standards.
• Partnered with leadership on recruiting, hiring and coaching production personnel.
• Analyzed production data to identify trends and recommend corrective actions for performance issues.
• Developed strategies to reduce waste and improve overall manufacturing processes.
• Sourced materials to keep up with production goals and meet customer demands.
• Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
• Coordinated maintenance schedules for equipment, minimizing downtime and maximizing productivity.

• Operate desktop publishing software and equipment to design, lay out, and produce print ready book jackets, covers, & color inserts.
• Position text and art elements from a variety of databases in a visually appealing way to design print or web pages.
• Edit graphics and photos using pixel or bitmap editing, airbrushing, masking, or image retouching.
• Check digital and conventional proofs for errors and make necessary corrections.
• Trained co-workers to enhance knowledge and increase productivity.
• Developed departmental SOPs and collaborated with management to optimize processes and profitability of Prepress Department.
• Collaborated with graphic artists, editors, and writers to efficiently produce desired designs and effects.

• Oversaw prepress workflow, ensuring timely project delivery and adherence to quality standards.
• Established and implemented departmental policies, goals, objectives, and procedures, conferring with ownership, organization officials, and staff members as necessary.
• Manage staff of 25 +, preparing work schedules and assigning specific duties. Conducted yearly reviews and dealt with disciplinary actions when needed.
• Reviewed financial statements, sales reports, and performance data to assess productivity and identify areas for cost reduction and program enhancement.
• Managed vendor relationships to secure quality materials and services at competitive prices.
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• Spearheaded quality control initiative for electronic Prepress department, enhancing consistency and reliability in output.
• Developed SOPs and standards; trained staff of 4, ensuring adherence to quality protocols.
• Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
• Mentored QA team members in best practices for inspection and testing methodologies.

• Receive jobs from the customer service department, check over instructions and materials supplied to ensure they are clear, concise and achievable.
• Schedule job proof delivery date based on customer request and department capacity
• Communicated issues identified by electronic prepress to customer service representative affecting delivery date.
• Managed the physical movement of work between customer service and prepress departments to ensure timely processing.

• Created proofs of customer supplied files or film to approve content and color before printing.

• Responsible for a LAV-mortar variant combat vehicle and 5 man crew, ensure that all vehicle maintenance was completed when scheduled, ensured that crew was up to date on training and maintaining fitness level necessary to carry out any mission tasked to us.
• Carry out orders issued from Commanding officers and Weapons battalion Non-Commissioned officers.
• Led tactical operations, ensuring mission success through effective team coordination and strategic planning.
• Trained and mentored junior Marines on vehicle operations and maintenance protocols, enhancing overall unit readiness.
• Executed vehicle convoy operations, maintaining safety standards and operational efficiency under high-pressure conditions.

• Patrolled public housing neighborhoods, documenting rule infractions and submitting reports to HHA Administrators for review.
• Contacted police to report incidents and request assistance during emergencies. when necessary, provide them backup and information when requested.
• Responded promptly to alarms, disturbances, and emergencies, ensuring swift resolutions.

Completed coursework towards Business Administration Degree