Dustin Spivey
Gainesville,TX
Summary
Dynamic Route Service Manager with over 20 years of experience managing daily operations and training teams. Proven ability to implement strategies that improve service delivery and optimize logistics, driving customer satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Route Service Manager
UniFirst
Denison, Texas
02.2004 - Current
- Managed daily route operations and ensured timely service delivery.
- Coordinated logistics for efficient route planning and resource allocation.
- Trained and supervised team members on best practices and safety procedures.
- Developed and implemented strategies to improve customer service and satisfaction.
- Communicated regularly with customers to ensure satisfaction with services provided.
- Implemented process improvements to enhance operational efficiency and effectiveness.
- Monitored inventory levels and scheduled supply replenishments.
- Investigated any discrepancies between inventory levels reported by drivers versus actual levels found at locations visited during routes.
- Facilitated regular meetings with drivers to discuss successes, challenges and opportunities for improvement.
- Trained drivers in safety procedures, customer service protocols and other operational tasks.
- Maintained compliance with company policies and industry regulations consistently.
- Prepared reports outlining route performance metrics such as number of stops made per day, average time spent per stop, fuel consumption rates.
- Established relationships with new customers in order to increase revenue potential.
Education
Whitesboro High School
Whitesboro , Tx Skills
- Logistics coordination
- Route optimization
- Fleet management
- Inventory management
- Operational efficiency
- Scheduling optimization
- Schedule management
- Vehicle maintenance
- Customer relationship management
- Customer consultation
- Team leadership
- Strategy development
- Problem solving
- Attention to detail
- Time management
Timeline
Route Service Manager
UniFirst
02.2004 - Current
Whitesboro High School