Richard Carver
Ambler,PA
Summary
Results-driven Service Manager known for high productivity and efficiency in managing tasks. Extensive experience in employee management, contract negotiation, and training and development, ensuring maximization of revenue and client satisfaction. Excels in communication, problem-solving, and time management skills, directly contributing to team success and business growth.
Overview
8
8
years of professional experience
Work History
Route Service Manager
UniFirst
Philadelphia, Pennsylvania
07.2023 - Current
- Managed daily route operations for efficient service delivery.
- Trained team members on customer interaction and maximizing revenue.
- Negotiated contracts with vendors for best prices on products used in routes.
- Monitored route performance, analyzed results and developed strategies to improve service.
Implementation Specialist
UniFirst
Pittsburgh, PA
12.2021 - 07.2023
- Managed configuration, installation and troubleshooting of applications and software for all UniFirst Locations
- Monitored progress of implementations in order to meet deadlines set by UniFirst Corporate
- Provided training of ABS applications to service and office team members across 283 UniFirst locations
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
Assistant Manager
Enterprise
Pittsburgh, Pennsylvania
08.2019 - 12.2021
- Assisted in coordinating daily operations regarding all vehicle rentals
- Trained new employees on company policies and operational procedures.
- Resolved customer inquiries and complaints to maintain positive business relationships.
- Upselling vehicles, protection plans, and features while being graded monthly on a sales matrix
Receptionist
American Eagle Outfitters, Inc
Pittsburgh, Pennsylvania
08.2018 - 08.2019
- Scheduled appointments and coordinated meetings for staff members.
- Organized and maintained filing system for customer records and documents.
Education
BBA - Business Management
Point Park University
Pittsburgh, PA12-2016
Skills
- Management
- Leadership
- Customer service
- Contract negotiation
- Route analysis
- Training and implementation
- Application troubleshooting
- Process improvement
- High proficiency in Adobe PDF and Microsoft applications
- Logistics planning
- Vendor management
Timeline
Route Service Manager
UniFirst
07.2023 - Current
Implementation Specialist
UniFirst
12.2021 - 07.2023
Assistant Manager
Enterprise
08.2019 - 12.2021
Receptionist
American Eagle Outfitters, Inc
08.2018 - 08.2019
BBA - Business Management
Point Park University