Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Interests
Timeline
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Jason Howie

Asheville,United States

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

13
13
years of professional experience

Work History

Reservations Sales Manager

Biltmore
09.2022 - 12.2023
  • Managed on average 40 call center agents handling on average 900 - 1800 calls daily.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates

Golf Service Manager

Reunion Resort
10.2021 - 09.2022
  • Coordinated all event details to include menu development, meeting logistics, and accommodations.
  • Managed 8-10 events at any given time, ranging from 16-200 participants.
  • Fulfilled contractual obligations for both guest rooms and food and beverage
  • Developed detailed event reports, documenting all aspects of each event.

Commercial Account Manager

Massey Services, Inc.
01.2021 - 10.2021
  • Analyzed client needs to identify coverage solutions and produced policy and quotes.
  • Prepared customer presentations and demonstrations of products to solicit new business.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Attended monthly sales meetings and quarterly sales seminars.

Convention Services/Catering Manager

Rosen Shingle Creek
08.2010 - 01.2021
  • Met with clients to outline meeting logistics to include, registration, housing, catering, and meeting room needs.
  • Managed 20-30 meetings at any given time ranging from 50- 1,000 attendees.
  • Conducted pre and post visit meetings, site inspections, and menu tastings.
  • Fulfilled contractual obligations for both guest rooms and food and beverage
  • Developed detailed event reports, documenting all aspects of each event.

Education

Associate of Science - Marketing

College of Southern Nevada
Henderson, NV
01.2000

Associate of Arts - General Studies

Valencia College
Orlando, FL
01.1999

Skills

  • Customer Service
  • New Account Creation
  • Time Management
  • Active Listening
  • Account Management
  • Salesforce Training
  • Microsoft Office
  • Vendor Relationships
  • Team Leadership and Motivation
  • Prospecting and Cold Calling

Accomplishments

  • Collaborated with team of 8 in the development of our department Leadership Bench program
  • Achieved repeat business by providing exceptional customer service and attention to detail.
  • Collaborated with team of 8 in the development and training for a new CRM and Telephony software launch.

Interests

  • Craft beer/Home Brewing
  • Sports, Hockey, Golf, and all Wisconsin Teams
  • Family time
  • Cooking, Baking, Smoked Meats.
  • Hiking and the outdoors.
  • Traveling

Timeline

Reservations Sales Manager

Biltmore
09.2022 - 12.2023

Golf Service Manager

Reunion Resort
10.2021 - 09.2022

Commercial Account Manager

Massey Services, Inc.
01.2021 - 10.2021

Convention Services/Catering Manager

Rosen Shingle Creek
08.2010 - 01.2021

Associate of Science - Marketing

College of Southern Nevada

Associate of Arts - General Studies

Valencia College

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Jason Howie