Jason Humphrey
Kitts Hill,OH
Summary
Finance professional looking for a career change, with 23 -year background in consumer lending. Managed finance branch supervising the servicing loan administration, default management and customer service. Extensive experience in resolving problems, customer conflict and maximizing customer satisfaction.
Overview
27
27
years of professional experience
Work History
Senior Loan Consultant
Lendmark Financial Services LLC
2018.05 - Current
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Originate, review, process, close and administer customer loan proposals
- Recommend loan approvals and denials based on customer loan application reviews
- Assess individual client situations and made targeted recommendations for products and services to resolve specific situations
- Research accounts and completed due diligence to resolve collection problems
- Use probing techniques to determine debtors' reasons for delinquency
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
Branch Manager
OneMain Financial
2002.09 - 2018.05
- Closely monitored the performance of current portfolio of loans and made changes to achieve performance targets
- Developed new business opportunities by effectively communicating product lines and building relationships with businesses in the community
- Protected company assets with strategic risk management approaches
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements
- Investigated and evaluated customers for creditworthiness and potential risk factors
- Devised collection recovery strategies to resolve customer issues and delinquent cases
- Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents
- Boosted branch sales by developing and deepening customer loyalty
- Gathered and reviewed customer feedback to improve operations.
Assistant Manager
Washington Mutual Finance
1997.07 - 2001.12
- Recommended loan approvals and denials based on customer loan application reviews
- Originated, reviewed, processed, closed and administered customer loan proposals
- Maintained current client accounts, by working with customers to maintain good account standing and avoid delinquent status
- Reviewed and edited loan agreements to ensure accuracy
Education
Bachelors of Business Administration - Major in Management, Minor in Marketing
Marshall University
Huntington, WV 257011996
Skills
- Goal-oriented
- Complex problem solving
- Risk management assessments
- People-oriented
- Revenue generation
- Reporting familiarity
- Consumer Lending
- Business Development
- Credit
- Relationship building and management
References
Alan Parrot, Members Choice Credit Union, Collections Manager
606-571-9168
Tony Kimbler, OneMain, Branch Manager
740-646-0266
Lisa Roach, OneMain, Senior Loan Specialist
606-615-1097
Timeline
Senior Loan Consultant
Lendmark Financial Services LLC
2018.05 - Current
Branch Manager
OneMain Financial
2002.09 - 2018.05
Assistant Manager
Washington Mutual Finance
1997.07 - 2001.12
Bachelors of Business Administration - Major in Management, Minor in Marketing
Marshall University
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