Jason Jackson
Oak Ridge,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Internet/Cable Technician
Comcast
07.2020 - Current
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Installed wiring, cabling and networking hardware on customer premises.
Camera Technician
Nexstar Media Group Inc.
04.2019 - 05.2020
- Set up equipment for inside and outside shots.
- Worked with directors to capture desired shots.
- Communicated with talent to achieve desired results.
- Set up and operated remote cameras for live video feeds.
- Edited videos and rearranged shots to match creative or production requirements.
- Edited raw footage in post-production to produce professional videos.
- Used Adobe to edit footage into correct order and add effects.
Customer Service Associate
Lowes Home Improvment
01.2017 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Videographer
Northeast State Community College
05.2015 - 05.2017
- Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
- Used Adobe to edit footage into correct order and add effects.
- Developed creative approaches to video production to create unique and engaging content.
- Collaborated with other production team members for successful completion of projects.
- Worked closely and communicated regularly with clients to understand and capture vision on video.
- Utilized variety of video formats and equipment to create desired audiovisual effects.
Education
Bachelor of Science - Mass Communications
East Tennessee State University
Johnson City, TN08.2018
Skills
- Emergency Management
- Cabling Layouts
- Device Configuration
- Electrical Troubleshooting
- Technical Support
- Customer Service
Timeline
Internet/Cable Technician
Comcast
07.2020 - Current
Camera Technician
Nexstar Media Group Inc.
04.2019 - 05.2020
Customer Service Associate
Lowes Home Improvment
01.2017 - 03.2019
Videographer
Northeast State Community College
05.2015 - 05.2017
Bachelor of Science - Mass Communications
East Tennessee State University
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