Jason Johnson

• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
• Improved patient satisfaction by efficiently Scheduling, canceling, re-scheduling appointments, consult and managing phone lines.
• Monitoring appointment requests from multiple electronic sources including no-show process.
• Participating in team huddles and team meetings to manage and plan patient care efficiently.
• Adjusting the flow and sequencing of the work to meet team and patient needs in a timely manner.
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings.
• Able to train other MSA's on duties within homeless demographics and special detail
• Working with homeless veterans, to connect to survival resources
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (Veterans receiving care at multiple VAs or in the community)
• Issue out resources, vouchers, as well as apparel for homeless veterans
• Knowledgeable of resources and point of contact to assis our veterans in need or in crisis
• Able to maintain a professional, calm and positive environment for veterans as well as employees

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Developed administrative processes to achieve organizational objectives
  and improve office efficiency.
  Managed physical and digital files, monitored spreadsheets and updated
  reports to coordinate project materials.
  Directed customer communication to appropriate department personnel.
  Scheduled appointments, meetings and events for management staff.
  Provided secretarial and office management support while building
  cooperative working relationships.
  Coordinated appointments, meetings and conferences.
  Answered phone calls and emails to provide information, resulting in
  effective business correspondence.
  Answered phones to direct callers, schedule appointments and provide
  general office information.
  Received and routed incoming calls and correspondence to promote timely
  communication.
  Answered and routed telephone calls and took messages.
  Delivered exceptional customer service through direct communication
  with clients and team members.
  Communicated with customers via email and telephone to respond to
  inquiries, direct calls to proper personnel and confirm deliveries.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Coordinated support services and optimized communication between
  healthcare workers and patients.
  Assisted individuals with eligibility for available benefits.
  Summary
  Skills
  Experience
  12/2017 - 09/2019 Monitored and kept meticulous records of patient treatment plans and
  response of patient to medication.
  Provided case management services including intake, assessment, crisis
  intervention, advocacy, referral and monitoring of families.
  Developed trusting relationships with social services, health care providers
  and governmental agencies.
  Advocated for clients by obtaining information regarding treatment
  options and clinical status.
  Linked clients with social services, health care providers and governmental
  agencies to help claim or reclaim individual autonomy.
  Maintained up-to-date case records with case activity status.
  Reviewed treatment plans against individual goals and healthcare
  standards.
  Collaborated with healthcare team to improve care quality, reduce costs
  and gauge patient progress.
  Facilitated ongoing case management services to support successful
  outcomes and meet stabilization goals.
  Protected patient data in alignment with HIPAA privacy protocols.

Input client information into spreadsheets and company database to
provide leaders with quick access to essential client data.
Identified and corrected data entry errors to prevent duplication across
systems.
Reviewed and updated account information in company computer system.
Contacted customers via phone or email to address data inquiries.
Maintained database by entering new and updated customer and account
information.
Reviewed, corrected or deleted data, verifying customer and account
information.
Supported data entry across departments as requested, switching promptly
to new projects.
Delivered basic health care services for patients by checking vital signs and
administering prescription medications.
Arranged non-medical and medical transportation accommodations and
assisted with entering and exiting vehicle.
Facilitated planning and development of patients' schedules, appointments
and financial budget.
Improved patient outlook and daily living through compassionate care.
Relayed messages from patients to physicians about concerns, condition
updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Organized charts, documents and supplies to maintain team productivity.
Educated patients about medications, procedures and physician's
instructions.
Secured patient information and maintained patient confidence by
completing and safeguarding medical records.
Conducted insurance verification and pre-certification and
pre-authorization functions.
Documented notes during patient visits.
Administered rapid tests for COVID and strep to help clinical staff assess
conditions.

• Checked patient insurance, demographic, and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Set up appointments for physician visits and procedures using calendar
  software.
  Entered insurance, demographics and health history into patient database.
  Checked patients in and out for appointments and collected co-payments.
  Called patients to confirm scheduled appointments and obtain additional
  details.
  Scheduled and followed up on patient appointments, collected and
  processed patient payments and maintained patient files.
  Protected patients by observing strict HIPAA guidelines.
  Delivered high-quality administrative and customer service to sustain
  patient and work flows.
  Carried out daily tasks by professionally communicating with physicians,
  nursing staff, technicians and medical assistants.
  Managed office phone lines by checking voicemail, returning calls and
  directing messages to team members.
  Informed patients of financial responsibilities prior to rendering services.
  Conducted patient intake interviews to collect medical information and
  insurance details.
  Scheduled appointments, optimizing patient satisfaction, provider time
  and treatment room utilization.
  Applied knowledge of medical terminology and insurance processes to
  support office administration productivity.
  Moreno Valley