Jason Johnson
Vancouver,WA
Summary
Dynamic leader with a proven track record at Ace Hardware, excelling in team management and customer service. Enhanced operational efficiency through innovative inventory management and staff development initiatives. Recognized for improving customer satisfaction and loyalty, leveraging effective communication and attention to detail to drive sales growth.
Experienced with overseeing daily operations and ensuring compliance with policies. Utilizes strong leadership and organizational skills to guide teams effectively. Knowledge of fostering productive and safe work environment.
Overview
16
16
years of professional experience
Work History
Person in Charge
Parkrose Hardweare
Vancouver, WA
06.2020 - Current
- Managed daily operational activities, focusing on compliance with safety protocols and enhancing workflow efficiency.
- Guided and supported staff through training and mentorship, focusing on skill enhancement and team performance improvement.
- Implemented inventory management procedures, optimizing stock levels and reducing waste.
- Coordinated customer service initiatives, improving satisfaction and loyalty through effective communication.
Assistant Manager
Ace Hardware
Clackamas, OR
02.2017 - 06.2020
- Assisted in managing daily operations and staff scheduling to ensure efficient workflow.
- Implemented inventory management processes to optimize stock levels and reduce discrepancies.
- Trained and mentored new employees on store policies, procedures, and customer service standards.
- Collaborated with team members to enhance product displays, driving increased customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and merchandising strategies.
- Led initiatives to improve customer satisfaction, resulting in positive feedback and repeat business.
- Developed training materials for staff development, ensuring consistency in service quality across the team.
Sales Associate
Ace Hardware
Lake Oswego, OR
07.2010 - 01.2017
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Trained new sales associates on company policies, product knowledge, and customer engagement techniques.
- Implemented visual merchandising strategies to optimize product visibility and drive sales growth.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
English Literature
Portland State University
Portland, Oregon, OR06-1998
Skills
- Effective leadership
- Team management
- Staff development
- Innovation skills
- Customer service
- Motivation skills
- Attention to detail
- Verbal and written communication
Timeline
Person in Charge
Parkrose Hardweare
06.2020 - Current
Assistant Manager
Ace Hardware
02.2017 - 06.2020
Sales Associate
Ace Hardware
07.2010 - 01.2017
English Literature
Portland State University